Operations Manager - Maintenance

The Operations Manager oversees day-to-day field operations within the Maintenance business unit, ensuring crews are properly resourced, work is executed on schedule, and quality standards are met across service agreements. The role is accountable for crew productivity, resource utilization, service quality, and maintaining a safe and compliant work environment.

• Follow, promote, and enforce all labor laws, safety policies, practices, and procedures to ensure safe working conditions and behaviors are maintained.
• Support efforts in recruiting, hiring, and onboarding new employees. Foster a culture of continuous learning by providing training and development opportunities.
• Effectively manage employee performance by clearly communicating expectations, providing regular and constructive feedback, and addressing both positive contributions and areas for improvement. Foster a culture of accountability and continuous growth.
• Promote a positive and inclusive work environment by recognizing achievements, addressing employee concerns promptly, and maintaining high levels of employee satisfaction and retention.
• Manage daily field operations across assigned service areas, including customer service tickets, ensuring crews are deployed efficiently and work is completed on schedule and within scope.
• Monitor and evaluate crew productivity, labor utilization, and operational performance, taking corrective action when production targets or quality standards are not met.
• Oversee the development and management of crew schedules, route assignments, and equipment allocation to optimize efficiency and minimize downtime.
• Manage timekeeping for crews in the applicable software, ensuring hours are recorded accurately and in a timely manner to support payroll processing.
• Serve as an escalation point for field issues and crew conflicts, resolving problems quickly to maintain service continuity and customer satisfaction.
• Oversee job site quality by conducting regular site visits and inspections, ensuring work meets contract specifications and company service standards.
• Track operational metrics, labor hours, and job costs, providing regular reporting to the Branch Manager and identifying opportunities to improve margins and reduce waste.
• Coordinate with internal teams to ensure materials, equipment, and resources are available and ready to support production schedules.
• Enforce company policies, procedures, and standards in the field, addressing non-compliance promptly and consistently.
• Support estimating and renewal processes by providing field-level input on job scope, labor requirements, and production rates.
• Perform other relevant duties as assigned.

• Bachelor’s degree in Horticulture, Landscape Management, Business, or a related field preferred, or equivalent combination of education and relevant industry experience.
• Minimum of 3 years of experience in commercial landscape maintenance, with at least 2 years in a management role.
• GI-BMP Certification and Limited Urban Commercial Fertilizer Applicator Certification required within the first 90 days of holding the position.
• Demonstrated experience managing field crews or production teams, including scheduling, performance management, and labor oversight.
• Working knowledge of landscape maintenance operations, including turf, irrigation, horticulture, and seasonal services.
• Ability to manage multiple priorities simultaneously in a fast-paced, field-based environment.
• Strong verbal and written communication skills, with the ability to effectively share information across teams and stakeholders.
• Proficient in computer and technology skills, including Microsoft Office Suite, Adobe, and industry-specific software.
• Must possess a valid US driver’s license and meet Motor Vehicle Record (MVR) verification requirements.