Operations Supervisor

Location: Wright

Position Summary The Operations Supervisor supports the Operations Manager in overseeing the daily administrative and operational functions of a multi-provider outpatient specialty group with 8 locations. This role ensures efficient clinic workflows, high-quality patient experience, regulatory compliance, and staff productivity. The Supervisor serves as a frontline leader responsible for coordinating staff, resolving issues, and implementing operational improvements.

Key Responsibilities Operational Oversight Supervise daily clinic operations to ensure efficient patient flow, timely appointments, and minimal disruptions

Monitor and optimize scheduling templates, provider utilization, and clinic capacity

Ensure adherence to organizational policies, clinical protocols, and regulatory requirements (HIPAA, OSHA, etc.)Identify workflow inefficiencies and implement process improvements in collaboration with the Operations Manager Staff Supervision & Development Supervise front office, scheduling, and/or clinical support staff (e.g., medical assistants, patient service reps)
Provide day-to-day direction, coaching, and performance feedback

Assist in recruiting, onboarding, training, and retention of staff

Conduct performance evaluations and support corrective action plans as needed

Promote a positive, team-oriented work environment

Patient Experience & Service Excellence Ensure high levels of patient satisfaction by addressing concerns, complaints, and service recovery in a timely manner

Monitor patient access metrics (wait times, call handling, appointment availability)
Support implementation of patient satisfaction initiatives and service standards

Administrative & Financial Support Assist in managing operational metrics such as productivity, staffing ratios, and cost controls

Support revenue cycle processes including registration accuracy, insurance verification, and charge capture compliance

Monitor and report key performance indicators (KPIs) to the Operations Manager Participate in budget adherence and supply management

Compliance & Quality Assurance Ensure compliance with all federal, state, and local healthcare regulations

Maintain accurate documentation and support audit readiness

Participate in quality improvement initiatives and performance tracking

Reinforce infection control, safety, and risk management protocols

Communication & Coordination Act as a liaison between staff, providers, and leadership

Support implementation of new systems, policies, or service lines

Lead or participate in team meetings, huddles, and training sessions

Communicate operational updates and expectations clearly to team members

Qualifications

Education & Experience Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience) preferred3–5 years of healthcare operations experience, preferably in an outpatient or specialty practice setting

Prior supervisory or team leadership experience strongly preferred

Skills & Competencies Strong leadership, coaching, and team-building abilities

Knowledge of medical office workflows, EHR systems, and scheduling practices

Understanding of healthcare regulations, billing basics, and patient privacy requirements

Excellent organizational, problem-solving, and decision-making skills

Strong interpersonal and communication skills

Ability to manage multiple priorities in a fast-paced environment

Working Conditions Primarily based in an outpatient clinic setting

Requires occasional extended hours depending on clinic needs

Frequent interaction with patients, providers, and staff

Compensation $23-$25 Ph (DOE)
For Full time Employees after 90 days:

Health Dental and Vision insurance

Life Insurance LT Disability5 days PTOAfter 1 Year:10 days PTO
401k with company Safe Harbor Match
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