Automotive Service Manager

Mercedes Benz Porsche of Tallahassee has an immediate need for an Automotive Service Manager

Responsibilities include:

• Maintains work in process at Crown’s standards.
• Maintains all management reports in accordance with Crown’s policies.
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers’ meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensuring none are missing and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order. Maintains high-quality service repairs and minimizes comebacks.
• Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Resolves employee issues while maintaining high employee morale and acceptable retention levels.
• Maintains safe work environment.
• Attends department meetings as requested.
• Other duties may be assigned, based on company needs.

• College degree preferred

• 5+ years of dealership service management experience required
• Mercedes Benz and/or Porsche service management experience preferred

• Basic computer knowledge preferred.
• Automotive mechanical repair knowledge or auto service sales knowledge preferred.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to resolve employee issues while maintaining high employee morale and acceptable retention levels.
• Ability to give customers a non-technical explanation of technical repairs.
• Excellent interpersonal/communication skills and customer service skills – approachable, cheerful, helpful,…