Sales Manager - Women's Shoes

Salary Range
: $78,007 - $97,509 *

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company delivers one‑of‑a‑kind shopping experiences with an expertly curated assortment of fashion and highly personalized customer service. It combines an emphasis on the digital customer experience with a strong connection to a network of extraordinary locations across North America for seamless, all‑channel shopping.

Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and play a critical role in achieving the company’s objectives. You facilitate partnerships across functions, leverage team skills to build a customer‑centric sales experience, and act as a steward of the Saks Fifth Avenue brand. Your focus includes driving sales by developing clienteling skills of a high‑performing direct‑report team, coaching on the floor, and building sustainable relationships through exceptional service and outreach.

• Recruit, onboard, and manage new hires, including training and career development.
• Set clear goals for direct reports, monitor performance, provide feedback, and coach on improvement opportunities.
• Develop associates’ personal brand as a fashion authority, leveraging social media to build a fashion influencer presence.
• Lead education initiatives focused on product knowledge, client events, targeted selling, and clienteling.
• Promote a positive environment of achievement, recognition, and celebration.
• Resolve work‑related concerns and conflicts promptly and fairly.
• Empower the team to own and resolve internal and external customer issues quickly.
• Oversee scheduling of associates in line with promotional calendar and business needs.
• Encourage open feedback and continuous improvement within the team.
• Model strong communication and challenge status‑quo appropriately.
• Deliver exceptional client experiences, plan and support client appointments, and promote in‑store events.
• Collaborate with store leadership, marketing, vendors, and merchants to execute client‑development initiatives.
• Use data‑driven methods to identify client spend patterns, opportunities, and increase wallet share.
• Drive new client acquisition and strengthen existing relationships through marketing tools, social media, referrals, and networking.
• Utilize clienteling tools to deliver personalized service and make targeted recommendations.
• Stay informed on new merchandise deliveries to maximize selling potential.
• Execute store‑level plans to build strong client relationships and meet client‑development goals.
• Analyze customer behavior, trends, & preferences to adjust processes and standards.
• Support audit compliance for department & stockroom controls.
• Track progress against departmental strategies and share best practices to improve performance.
• Demonstrate decision‑making, problem definition, data analysis, and hypothesis testing.
• Champion change initiatives and explain benefits to the team.

• Relevant experience and supervisory experience managing a team of direct reports.
• Proven track record of success managing a selling and operations workforce and achieving business results.
• Proficiency in utilizing available technology, including clienteling tools and social media (social selling), and Google Workspace programs.
• History of building, leading, motivating, and coaching teams to achieve objectives.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Ability to stand, bend, climb…