Business Operations Manager

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Business Operations Manager

Status: Full Time
-Monday - Friday 8:00AM to 5:00PM

Department: Administration

Location: Land O' Lakes, FL

Job Summary: Responsible for overseeing all operational aspects (day to day operations, maintenance, and growth) of the Float Team. Assists the Associate Director on a daily basis supporting the departments.

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance –
  Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

• Manages staff
  * Directs, coordinates training, coaches and oversees employees on the Float Team
  * Completes and reviews performance evaluations on assigned Employees
  * Collaborates with Director/Associate Director with problem resolution
  * Reviews and investigates information related to issues or concerns prior to employee reprimand or staffing changes with Director/Associate Director
  * Maintains and monitors attendance of staff
  * Coordinates staffing needs and schedules for departments include PTO requests or staffing shortages
  * Makes recommendations and changes related to staffing needs
  * Holds monthly staff meeting for department
  * Monitors uniform and  compliance
  * Monitors job description compliance and productivity standards with employees and providers
  * Addresses and coordinates training needs of department
• Assists in recruiting candidates for open positions
  * Reviews applications and resumes to select applicants
  * Conducts screening interviews for Director/Associate Director for open positions
  * Performs reference checks on prospective employees
• Manages workflow within the department
  * Answers incoming phone lines and handles messages
  * Oversees Land o Lakes, Admin 3rd Floor office inventory and generates purchase requisitions
  * Distributes incoming and outgoing mail
  * Delivers Access Agreement forms and Termination forms to IT
  * Produces memos, spreadsheets, forms and letters utilizing various software products
  * Researches invoices as required by Director/Associate Director
  * Creates Excel reports as needed
  * Pulls all invoices required by Director/Associate Director
  * Prepares mileage form for Director/Associate Director
  * Does all required scanning
  * Addresses software, hardware, and phone issues and creates IT tickets if unable to resolve, and monitors ticket statuses daily
  * Addresses facility issues and creates work tickets for Maintenance
  * Handles and resolves patient complaints- move to manages workflow
• Manages secure and biomedical waste permits
  * Work with vendor if additional pick-ups are requested from clinical offices
  * Review and approve invoices
  * Ensure yearly renewals are completed
• Manages CLIA licenses
  * Review and approve invoices
  * Yearly review of existing licenses
  * Scan and distribute newly acquired licenses
• Manages interpreter services
  * Schedule onsite services as needed
  * Provide technology support to departments
  * Review and approve invoices
• Manages payroll
  * Reviews and edits payroll for department
  * Enters miscellaneous time (i.e. PTO, CME, jury duty, and bereavement time) as needed if available and approved
  * Approves time sheets for salaried employees
  * Completes payroll change forms
• Facilitates office communication
  * Attends meetings as required
  * Provides flow…