Senior Programs Coordinator

POSITION SUMMARY

The primary objective of this position is to coordinate programs and services to the older adult population Feeding South Florida serves and looks to serve, which includes the implementation and execution in the Commodity Supplemental Food Program (CFSP) in Miami-Dade and Broward Counties as well as the expansion of senior food distribution programs throughout FSF’s quad-county service area. The position involves outreach and grant coordination associated with senior programs.

This position advocates for older adults throughout Feeding South Florida’s (FSF) service area, serving as the liaison between community partners, FSF, and seniors. As part of the Partner Services Department, this position helps identify partnership opportunities for senior programs throughout the service area and our Partner Agency (PA) network.

• Manage the Commodity Supplemental Food Program (CSFP) in Miami-Dade and Broward Counties including monthly and quarterly reports as requested by the Florida Department of Agriculture.
• Assist with the creation and roll‑out of additional senior programs.
• Ensure CSFP compliance with the Florida Department of Agriculture and USDA for both Feeding South Florida and Partner Agencies.
• Attend all senior‑related training and meetings to acquire an overall understanding of older adults’ challenges and needs.
• Assist the Operations and Allocation departments with the internal coordination of meal box production, ensuring boxes are properly packed and shipped in a timely manner to the appropriate locations.
• Provide regular, timely, thorough, and accurate reports including spreadsheets, presentations, and narratives, as needed by external and internal parties. This includes preparing for all audits, grant requirements, and internal dashboard information.
• Maintain all qualifying paperwork for clients and partner sites.
• Serve as an expert on local, state, federal, and other policies affecting older adults. This includes knowledge of current and proposed legislation impacting this at‑risk population.
• Conduct outreach initiatives to engage new partners, while coordinating with the Agency Relations Department to identify PAs interested in, and capable of serving older adults.
• Provide excellent customer service and communication to partner sites and clients, including a timely response to phone calls and e‑mails.
• Serve as liaison between partner sites, government entities, and anyone involved with the implementation of CFSP and senior food distribution programs.
• Conduct training of new sites, visit existing sites as necessary and ensure partner compliance with all FSF and other policies and procedures.
• Regularly survey older adults and sites to assess product and program satisfaction and efficacy. This includes the collection and analysis of survey results.
• Assist as needed with the Home Delivery Program. This includes assisting with phone calls for client intake, screening, updates in CRM, spreadsheets, reporting, general communication, and other required responsibilities.
• Complete all online modules and final exam for 701B Comprehensive Assessment Training from the Florida Department of Elder Affairs (DOEA).
• Schedule and conduct assessments via home visits with senior citizens.
• Track all client information electronically via FSF’s software Oasis Insight and DOEA’s system Client Information and Registration Tracking System (eCIRTS).
• Maintain certification and training as required.
• Assist leadership as necessary.

• Bachelor’s degree in social services or similar field of education.
• Minimum two years’ program experience working with vulnerable populations (seniors).
• Ability to take initiative and see projects through from start to finish.
• Sensitivity to diverse populations with the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns.
• Strong communication skills, both written and verbal, with comfort and the ability to speak publicly.
• Ability to ensure policies and guidelines are met in a timely manner.
• Ability to manage time efficiently and to work…