Shift Lead

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

This posting will remain open for a minimum of two weeks from the position posted date.

The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital, and helps ensure effective communication with all clients, internal stakeholders, and colleagues. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed.

• Live and exemplify the Five Principles of Mars, Inc. with self and team.
• Assist and support hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients.
• Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building culture and brand.
• Supervise the team day‑to‑day when called upon, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity.
• Create an environment where the team delivers quality, efficient, and effective veterinary care while fostering associate engagement and well‑being.
• Provide professional, efficient, and exceptional client service (lead by example), ensuring all associates do the same, including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and related information; effectively resolve client issues.
• Assist in scheduling associates to meet client needs, proactively planning time off and CE scheduling.
• Ensure compliance with all practice policies and procedures.
• Adhere to Banfield dress and grooming guidelines.
• Perform other job duties as assigned.

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing, and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

• Ability to work at a computer for long periods.
• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• Work during special hours including weekends and evening shifts.
• Reasoning, remembering, mathematics, reading, writing, and speaking English proficiently.
• Comfortable working in an environment with moderate to high noise and strong smells.
• Sufficient ambulatory skills to perform duties while at the hospital.
• Ability to stand, walk, stoop, kneel, crouch, climb, and manipulate (lift, carry, move) up to 50 pounds.
• Good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity for keyboard use and equipment operation.
• Vision abilities: close, distance, color, peripheral, depth perception, and focus adjustment.
• Exposure to pets that may bite or scratch and occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances.

• High School Diploma preferred.
• Must be 18 years of age or older.
• Minimum of two years of veterinary hospital experience.

We are a drug‑free, smoke‑free, equal opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.

Banfield Pet Hospital complies with…