Front Desk Associate - Palm

Starting Rate

Starting rate: $14.00/hour; $0.50 increase 6 months after hire date; additional $0.50 increase on annual anniversary date.

• Opportunity for ADVANCEMENT! You will be eligible to apply for:
  • Unleashed Leadership Academy, with hands‑on leadership training toward Supervisor and Assistant Manager positions company wide.
  • Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
  • Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp – Bring your dog with you to work.
• 30 days of complimentary pet boarding (non‑holidays).
• On‑demand pay with Daily Pay.
• Discounted veterinary care and grooming services per location.
• Dog/Cat adoption assistance.
• Fitness reimbursement.
• Paid time off (full‑time and part‑time).
• 401(k) savings plan with company match.
• Health, dental, and vision insurance (full‑time).
• Employee assistance program (EAP) with mental health benefit, available to all employees.

• Welcome pet parents and their pets ("guests") with smiles and conversation.
• Organize and process check‑ins and check‑outs.
• Walk four‑legged friends for drop‑off and pickup and coordinate suite placement.
• Answer incoming phone calls, listen and respond to voicemails, and respond to emails promptly.
• Complete cashier and point‑of‑sale operations.
• Communicate and follow through with pet parent and resort leadership requests.
• Maintain cleanliness of entrance way, lobby, and restrooms.
• Maintain, clean, and support the cat room per resort routines.
• Act as liaison to veterinary service team; manage veterinary appointment status and arrivals.
• Take off and put on harnesses at check‑in and check‑out.
• Ensure suites are set up for each pet.
• Be familiar with different types of harnesses.

• One to two years in a customer‑service role (customer service, call center, receptionist).
• Detail‑oriented with a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, and positive team‑oriented attitude.
• Strong written and verbal communication skills; attention to detail, especially in documentation.
• Enjoys problem solving to provide guests and customers with a premier experience.
• Physical labor: pet handling, walking, and standing for long periods.
• Comfortable around dogs of all sizes and able to lift up to 60 lbs.
• Flexible to resort schedule needs including days, nights, weekends, holidays, and peak times.

We are a drug‑free, smoke‑free, equal‑opportunity employer. Company policy and federal and state laws forbid discrimination because of age, color, race, religion, sex, disability, sexual orientation, or national origin. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.