Quality Technician III

Requisition : 83898

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world-class brands. Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care.

Dentsply Sirona’s headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit  for more information about Dentsply Sirona and its products.

• This position is responsible for ensuring compliance of product being manufactured through product evaluation, testing and evaluation of production documentation for Device History Records (DHRs).
• This position has the responsibility to perform investigations, support and assist in the development of inspection procedures and test methods.
• This position is responsible to train QC Inspectors in both incoming and in-process QC inspection techniques.
• This position can be responsible for performing daily execution of quality inspection as it applies to both incoming goods and finished product and component goods in a timely manner.

This job function directly affects product quality.

• Direct
  
  Reports To:
  
  Quality Manager

• Ensures timely completion and execution of daily quality inspection activities.
• Performs receiving, in-process and/or final inspection and testing activities for both distributed and manufactured products as required to ensure product quality.
• Utilizes electronic testing equipment such as Starrett and Keyence Video Measurement Systems.
• Develops product Certificates of Conformity for requesting Dentsply Sirona entities.
• Performs completion of required paperwork, updates of associated product status, data entry and filing of associated documentation.
• Communicates quality related problems to Quality management, Operations and Supply Chain as required.
• Performs quality related software transactions in applicable ERP or other software applications.
• Performs other random quality inspection and testing activities as needed.
• Participates in failure investigations and determination of the source of defective products. Works with cross-functional team to solve and mitigate quality related problems.
• Ensures appropriate communication to Supply Chain, Quality Engineers, and management of quality related problems and drives corrective actions.
• Ensures that proper quality procedures, work instructions, and inspection procedures are in effect, updates as required.
• Responsible for training quality technicians and ensuring that all training records are up to date.
• Supports the non-conforming product process, including but not limited to timely control and communication with cross-functional team members. Supports QEs in the MRB meeting functions.
• Ensures all documents are completed fully and accurately and appropriately filed for tracking purposes.
• Responsible for interfacing with Procurement to ensure timely return of NC materials/products to suppliers.
• Interacts with cross-functional teams to obtain additional information as needed to ensure completeness of all required appropriate documentation.
• Documents quality data using good documentation practices both manually and electronically, ensuring all quality data is in a retrievable state to support continuous improvement activities.
• Escalates any new, unknown risk or hazards identified through inspections to QEs for further evaluation and decisions.
• Provides quality control support for all internal and external audit activities.
• Acts as a change agent for quality inspection techniques, including identifying nonvalue added activities.
• Assists in complaint investigations.
• Serves as a site internal auditor.
• Maintains quarantine inventory.
• Catalogs retains and DHRs as assigned.
• Maintains up-to-date training compliance via LMS.
• Develops…