Quality Technician III

Scope

• This position is responsible for ensuring compliance of product being manufactured through product evaluation, testing and evaluation of production documentation for Device History Records (DHRs).
• This position has the responsibility to perform investigations, support and assist in the development of inspection procedures and test methods.
• This position is responsible to train QC Inspectors in both incoming and inprocess QC inspection Techniques.
• This position can be responsible for performing daily execution of quality inspection as it applies to both incoming goods and finished product and component goods in a timely manner.

• Quality Manager

• Ensures timely completion and execution of daily quality inspection activities.
• Performs receiving, in-process and/or final inspection and testing activities for both distributed and manufactured products as required to ensure product quality.
• Utilizes electronic testing equipment such as Starrett and Keyence Video Measurement Systems.
• Develops product Certificates of Conformity for requesting Dentsply Sirona entities.
• Performs completion of required paperwork, updated of associated product status, data entry and filing of associated documentation.
• Communicates quality related problems to Quality management, Operations and Supply Chain as required.
• Performs quality related software transactions in applicable ERP or other software applications.
• Performs other random quality inspection and testing activities as needed.
• Participates in failure investigations and determination of the source of defective products. Works with cross-functional team to solve and mitigate quality related problems.
• Ensures appropriate communication to Supply Chain, Quality Engineers, and management of quality related problems and drives corrective actions.
• Ensures that proper quality procedures, work instructions, and Inspection Procedures are in effect, updates as required.
• Responsible for training quality technicians and ensuring that all training records are up to date.
• Supports the non-conforming product process, including but not limited to timely control and communication with cross-functional team members. Supports QEs in the MRB meeting functions.
• Ensures all documents are completed fully and accurately and appropriately filed for tracking purposes.
• Responsible for interfacing with Procurement to ensure timely return of NC Materials/Products to suppliers.
• Interacts with cross functional teams to obtain additional information as needed to ensure completeness of all required appropriate documentation.
• Documents quality data using good documentation practices both manually and electronically, ensuring all quality data is in a retrievable state to support continuous improvement activities
• Escalates any new, unknown risk or hazards identified through inspections to QEs for further evaluation and decisions
• Quality Control support for all internal/external audit activities.
• Change agent for quality inspection techniques, including identifying nonvalue added activities.
• Assists in complaint investigations
• Site internal auditor.
• Catalogs retains and DHRs as assigned.
• Maintains up-to-date training compliance via LMS;
• Develops team culture to provide an optimum environment for employees’ growth and contribution.
• Follows all established health and safety policies.
• Commitment to Dentsply Sirona values and strategic goals.
• Other duties as assigned.

• NA
• Quality Control IP Development
• Dentsply Sirona Policies
• Dentsply Sirona Orthodontics Strategies

• Training Timeliness, including On-Time Training Completion (self)
• NA

Dentsply Sirona employees are expected to successfully demonstrate behaviors aligned with core values. Those values include:

• We are one global team
• We live and breathe high performance and personal accountability
• We demonstrate passion for innovation and shape the dental industry
• We bring out the best in our people
• We act with uncompromising integrity
• We improve the practice of dentistry with an unrelenting commitment…