Collections & Leasing Specialist

Description

POSITION: Collections & Leasing Specialist

FLSA: Exempt

DEPARTMENT: Multi-Family

Reporting to the Property Manager, the YMP REM Collections & Leasing Specialist is a dual-function, on-site role responsible for rent collections, delinquency resolution, and leasing activities at an assigned Class C multifamily community that includes workforce housing and Section 8 Housing Choice Voucher units. This position serves as a primary point of contact across the resident lifecycle, from applicant screening through move-out, balancing financial accountability with a high standard of customer service.

The Collections & Leasing Specialist is equivalent to what is commonly known in the industry as an Assistant Property Manager, and serves as a key support role to the Property Manager in the daily operations of the community.

The Collections & Leasing Specialist's duties and responsibilities may include but are not limited to the following:

• Manage rent collections and accounts receivable for the assigned Class C and workforce housing community.
• Analyze delinquent resident accounts and prepare reports identifying high-risk balances.
• Monitor aging reports and collection activity, coordinating next steps with the Property Manager.
• Reconcile resident ledgers and transactions to ensure accurate account balances.
• Process rent credits, adjustments, and corrections in accordance with company policy and program guidelines.
• Research and assess late fees, charges, and account discrepancies; distribute late notices in accordance with company policy.
• Negotiate and document payment arrangements with residents within company and program requirements.
• Follow consistent collection practices, including regular communication with delinquent residents and, when necessary, filing notices to vacate and supporting eviction proceedings.
• Generate and send out 3-day notices to delinquent residents in a timely manner, in accordance with company policy and state law.
• Prepare and submit evictions on a monthly, timely basis for residents who remain delinquent after the notice period.
• Maintain complete and accurate documentation of all collection activity in the property management system.

• Complete move-out dispositions accurately and within required time frames, including itemized accounting of security deposits, damages, and charges in compliance with state law and company policy.
• Ensure that pictures are taken and documented before and after every move-in and move-out to protect the community and resident against damage disputes.
• Walk vacant units regularly to monitor make-ready status, unit condition, and overall curb appeal, generating work orders as needed.
• Coordinate with maintenance to ensure vacant units are turned and rent-ready in a timely manner.

• Conduct leasing activities for the community, including tours (in-person and virtual) and prospect follow-up to drive application completion.
• Collect, review, and verify applicant documentation related to income, assets, and household composition.
• Qualify applicants in accordance with Section 8 Housing Choice Voucher, workforce housing, and other applicable program requirements.
• Manage the Section 8 Housing Choice Voucher process at the property, including tenant certifications, annual and interim recertifications, HAP contract renewals, and coordination with local Housing Authorities.
• Prepare, execute, and clearly explain lease agreements and addenda to residents.
• Coordinate move-ins, unit assignments, and file completion.
• Support lease renewals and transfers, proactively working to retain residents at lease expiration.

• Serve as a primary point of contact for residents and applicants regarding leasing, rent, and program questions.
• Respond promptly and professionally to resident concerns, complaints, and service requests, escalating to the Property Manager as needed.
• Clearly explain rent calculations, program rules, and payment expectations in an empathetic and professional manner.
• Protect the confidentiality of resident personal and financial information at all times.

• Complete the month-end process accurately and on schedule, including rent roll review, delinquency reporting, and move-in/move-out reconciliation.
• Understand Gross Potential Rent (GPR) and the impact of renewals, move-ins, and move-outs on the property's financials, and accurately reflect these transactions in Yardi during the month-end pre-close process.
• Prepare and distribute regular reports related to collections, leasing activity, and delinquency to the Property Manager.
• Maintain organized, audit-ready resident and applicant files, and assist during agency audits, file reviews, and compliance reporting.

• Work closely with and communicate regularly to an engaged ownership group that is heavily involved in day-to-day operations, providing…