Operations Director

Mayroad seeks an Operations Director to lead portfolio-wide operations for its privatized military housing communities. This role drives performance across property management, maintenance, and resident services, using data and KPIs to optimize occupancy, NOI, and service quality. The Director will standardize processes, strengthen vendor and capital project execution, and partner closely with asset management, finance, and technology. This mission-driven leader will shape Mayroad's growing platform, improving resilience, livability, and experience for military families nationwide.

Responsibilities

• Lead day-to-day operations of Mayroad's military housing portfolio to meet financial, quality, and resident experience targets.
• Develop and track KPIs, budgets, and performance dashboards to drive data-informed decisions across assets.
• Standardize and improve property management processes, ensuring compliance, efficiency, and resilience.
• Collaborate with asset management, finance, and technology teams to execute portfolio strategies and initiatives.
• Oversee vendor, maintenance, and capital project execution to support long-term asset performance.
• Build, mentor, and align on-site and regional teams around Mayroad's mission of serving military families.

Required Skills

• Real estate operations management
• Property management for multifamily/portfolio assets
• Financial analysis and budgeting
• Data analytics and KPI development
• Process design and continuous improvement (Lean/Six Sigma mindset)
• Vendor and contract management
• Risk management and compliance
• Cross-functional leadership and stakeholder management
• Team leadership and talent development
• Technology adoption and property management systems (e.g., Yardi, MRI)