Director of Operations

DIRECTOR OF OPERATIONS

Large McDonald’s Franchisee

Department: Operations
Reports To: Executive Director of Operations
Location:Tallahassee, Florida
Employment Status: Full-Time, Exempt

POSITION SUMMARY:

The Director of Operations is responsible for the overall operational performance, profitability, and strategic growth of a large McDonald’s franchise organization. This position provides leadership and direction to the Operations team, ensuring that all restaurants consistently deliver exceptional customer service, operational excellence, food safety, and adherence to McDonald’s brand standards.

The Director of Operations partners with the executive leadership team to develop and execute business strategies that maximize sales, profitability, guest satisfaction, employee engagement, and long-term organizational growth.

This position requires a highly experienced restaurant operator with a proven track record of leading multi-unit operations, developing high-performing teams, and driving results across a large restaurant portfolio.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operational Leadership and Accountability:

• Provide overall leadership and direction for restaurant operations across the franchise organization.
• Establish clear performance expectations and accountability for Operations Managers, Supervisors, and Restaurant Managers.
• Ensure restaurants consistently meet or exceed company expectations for sales, profitability, customer service, food quality, speed of service, cleanliness, and operational execution.
• Monitor restaurant performance through regular business reviews, field visits, and operational reporting.
• Identify operational deficiencies and implement corrective action plans to achieve sustainable improvement.
• Ensure restaurants are properly staffed, scheduled, and equipped to meet customer demand.
• Maintain a strong focus on restaurant readiness, including opening and closing execution, staffing, food preparation, and equipment functionality.

Financial Performance and Business Growth:

• Execute annual operating plans and budgets for the restaurant portfolio.
• Drive sales growth, transaction growth, and profitability through effective operational strategies.
• Review and analyze restaurant financial statements, sales trends, labor costs, food costs, and other key performance indicators.
• Establish financial targets and hold operational leaders accountable for achieving results.
• Partner with Finance to identify opportunities to improve margins, control expenses, and maximize restaurant-level profitability.
• Ensure labor scheduling and deployment are aligned with sales forecasts and business needs.
• Monitor food cost, waste, inventory controls, and other cost-of-goods indicators.
• Identify opportunities for new restaurant development, remodels, reinvestment, and operational expansion.

McDonald’s Brand Standards and Guest Experience:

• Ensure full compliance with McDonald’s brand standards, operational procedures, and restaurant expectations.
• Maintain consistent execution of food quality, service, cleanliness, and overall customer experience standards.
• Monitor results from brand standards visits, operational assessments, and customer feedback.
• Develop and implement action plans to address performance gaps and prevent recurring deficiencies.
• Ensure restaurants are prepared for brand standards visits and maintain a culture of daily operational excellence.
• Partner with relevant McDonald’s corporate representatives and franchise support teams to ensure alignment with brand initiatives and expectations.
• Promote a guest-first culture throughout the organization.

Leadership Development and Talent Management:

• Build and maintain a strong leadership pipeline throughout the organization.
• Develop Regional Directors, Operations…