Retail Store Manager

Retail Store Manager – $23.80 to $31.25 per hour. In addition to the hourly rate, managers can earn a lucrative monthly bonus.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment.
• Unlimited commission above your hourly base rate.
• Paid vacation: one week after 6 months, one additional week after 1 year, two weeks each anniversary thereafter (up to 120 hours after 5 years).
• Paid sick/personal time: 8 hours after 6 months, 16 hours each anniversary thereafter (up to 24 hours after 5 years).
• Employee discounts available from the first day of employment.
• Tuition Reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the First Cash 401(k) program after 6 months.
• First Cash Pet Insurance program.

We are seeking a Store Manager with 2+ years of management and customer‑service experience (retail/sales is a PLUS). The Store Manager will be accountable for day‑to‑day operations, create a positive and productive environment, lead, coach, and develop employees, recruit and retain talent, maximize financial goals, and manage customer relations and satisfaction. The role requires strong analytical skills and an ability to interpret financial statements to meet objectives.

• Facilitate a customer‑centric environment by engaging customers and rapidly addressing issues.
• Assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including cash drawer and merchandise counts.
• Ensure asset protection through inventory control and safe procedures.
• Administer processes including inventory, loan management, merchandising, store presentation, and enterprise‑level reporting.
• Evaluate financial statements and drive profitability.
• Maintain operating standards that meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to uphold loan quality.
• Complete assigned training and self‑development tasks.
• Communicate clearly with employees about mission and profit objectives.
• Keep product knowledge up‑to‑date.
• Perform other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Demonstrated supervisory ability.
• Ability to work with firearms and become firearm‑certified.
• May need to assist customers outside the building or retrieve products from storage areas.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent experience.
• Must be able to work multiple locations as business needs dictate.
• Must work a flexible retail schedule, including weekends and holidays.
• Store Managers will work 45+ hours a week, hours are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Strong analytical skills.
• Cash handling experience required.
• Work independently with minimal supervision.
• Excellent work ethic and strong business sense.

The commission incentive plan is proprietary to First Cash. Store Managers receive a commission based on the store’s monthly gross profit. More details are provided during the interview.

Note:

This description is not all‑inclusive and responsibilities may change. Management may assign/reassign duties at any time.

All employees must agree to a binding arbitration agreement to resolve disputes.

Pay rates will not be below any applicable local minimum wage requirements.

• Earned Wage Access is a service provided by Net Spend; signup by the employee is required; restrictions and fees apply.
• First Cash 401(k) program is available to…