Customer Service Associate

Join to apply for the Customer Service Associate I role at Family Dollar.

Duties

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Maintain store cleanliness, including bathrooms, floors, trash, and overall neatness
• Other duties as assigned

Skills and Experience

• High school diploma or equivalent preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store preferred
• Ability to follow instructions and interpret operational documents
• Ability to lift 30-50 lbs., and perform walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills

Perks and Benefits

• Medical, pharmacy, dental, and vision insurance
• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And more

We are an equal opportunity employer and committed to diversity and inclusion. Minors may be eligible for certain roles depending on local laws.

This job description is subject to modification and is not a contract of employment. Employment is at-will.