Assistant Sales Manager

Job Summary

The Assistant Store Manager is responsible for managing the sales organization in the store, supporting the Store Manager in the achievement of driving planned sales, margin, and cost recovery goals. In the absence of the Store Manager, the Assistant Store Manager will assume the Store Manager’s duties.

• Assists in leading the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, and inventory shrinkage
• Maximizes Protection Agreements, fabric protection, leasing, credit, and other miscellaneous income opportunities
• Supervises the sales team, including training, coaching, and providing performance evaluations when necessary
• Manages the overall customer experience, including online customer reviews; greets and assists customers
• Meets and maintains personal sales target and assists with loading customer vehicles and staging items for delivery; fulfills orders systemically
• Acts as Manager on Duty; takes ownership for implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery, and associate morale
• Recruits, coaches, and develops a diverse, high-performance sales team; acts as a role model within the unit for abiding by and holding others accountable for the Code of Conduct and overall business practices
• Assists in training new employees for the sales floor or other departments; manages in‑store human resources processes in staffing and training; assists in action plans to improve overall individual and store performance

• Manages opening and closing procedures, including taking cash deposits to bank
• Ensures store presentation standards are maintained at the company expected level
• Provides a safe working environment for both associates and customers by adhering to company shrink and safety standards
• Ensures the store operates in full compliance with applicable laws, regulations, and company ethic policies
• Completes paperwork related to entering trucks and confirming pickup/delivery dates
• Ensures data integrity of physical and systemic receiving process and reverse flow process; maintains inventory accuracy at all times with inventory scans; manages online order fulfillment process
• Performs other duties as assigned

• High school diploma or equivalent preferred
• Previous experience as a sales associate
• Must be able to work a flexible schedule, including evenings and weekends
• Must be able to lift at least 50 lbs.
• Excellent customer service and communication skills

• Persuasion, negotiation, and closing skills
• Strong leadership, coaching, and associate development skills
• Action oriented, with strong skills in execution
• Ability to manage multiple priorities simultaneously
• Knowledge of retail business and store operation