Retailer Contract Analyst

Position: RETAILER CONTRACT ANALYST - 36000274
Location: Tallahassee

Requisition No: 878709
 Agency:
Department of Lottery

Working Title:

RETAILER CONTRACT ANALYST
- Pay Plan:
Lottery Exempt Serv
 Position Number:  
 Salary:  $38,872.20
 Posting Closing Date: 07/13/2026
 Total Compensation Estimator ToolRETAILER CONTRACT ANALYST
 FLORIDA DEPARTMENT OF THE LOTTERY – DIVISION OF RETAILER CONTRACTING
 
* Open Competitive Opportunity
* AGENCY BENEFITS:
 If hired, as employee of the Florida Lottery, you will be provided the benefits listed below:

 Approximately 97.5% of the premium for health insurance

 Individual (~$8/month) or Family (~$30/month)

 100% of the premium for individual or family dental insurance
 100% of the premium for basic life insurance
 Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.

GENERAL POSITION

DESCRIPTION:

This is a professional administrative position of significant scope and complexity, requiring independent judgment and the performance of technical, analytical and customer service functions relating to the review and approval of applications for retailer contracts, and the collection of outstanding payments due to the Florida Lottery. Under the general supervision of the Retailer Contract Supervisor, the incumbent assigned to this position is responsible for carrying out the duties described below for Retailer Contracting.
  
 ESSENTIAL DUTIES:

 Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
 Provide exemplary customer service to all internal and external customers.
 Works with Chief of Games Administration and Retailer Contracting Manager in evaluating and resolving Security Management Review situations involving retailer applications.  
 Tracks Security Management Review applications; notifies Communications Division of retailer locations that need removal from the Lottery’s website.
 Processes applications and contract renewals from Independent Retailers, Corporate Accounts and small to medium-sized chain stores. Consults with Sales Executives, Field Service Managers, and Corporate Account representatives concerning business acquisitions and mergers to ensure retailer-contracting requirements are met.
 Coordinates and performs the date-stamping, recording, and routing of incoming mail.  Ensures dual control in the handling and recording of fees.
 Coordinates and performs the following processes associated with screening and initial data entry of retailer applications and contract renewals:

 Researching newly received retailer applications.
 Identifying changes in ownership and location changes.  
 Data entering deposit amounts into the retailer database.
 Reconciling financial reports with checks received.
 Tracking and resolving outstanding issues with retailers and Lottery District Offices.

Assists supervisor in the assignment and tracking of new retailer applications and contract renewals.  Reviews management reports to monitor the timeliness of the Division’s workflow processes.
 Prepares monthly status report.
 Drafts procedures.
 Reviews retailer application information, including business and ownership structure, bank account information, retailer compliance with the Americans with Disabilties Act, and marketing information.  Ensures compliance with department criteria. Conducts research, resolves discrepancies and enters information into the Gaming System.  Updates and maintains retailer files with required documentation.
 Prepares correspondence and contacts retailers by telephone to obtain information and resolve contracting issues.
 Coordinates and initiates review of retailer sales tax standing via the Department of Revenue (DOR) and updates DOR status in the Gaming System.
 Works closely with the Lottery Security Divison in resolving criminal background issues.  Contacts other agencies, including the Department of State, Division of Alcoholic Beverages & Tobacco, and DOR in conducting research and resolving problems.  Obtains and reviews…