Retail Sales Consultant

Company Description

Prime Communications is the largest privately held AT&T Authorized Retailer, operating nearly 2,000 stores and employing more than 7,500 team members across North America. Since its founding in 1999, the company has grown from a single mall kiosk by focusing on customer-centricity, accountability, profitability, teamwork, and entrepreneurship. In addition to AT&T locations, Prime includes more than 600 Cricket Wireless stores and an expanding presence in Canada and Mexico.

Team members benefit from working in a dynamic retail environment with strong brand partnerships, growth opportunities, and a culture highlighted by #Life At Prime  and #Prime Strong.

This full-time, on-site Retail Sales Consultant role is based in Tallahassee, FL. The Retail Sales Consultant provides a welcoming in-store experience, engaging customers to understand their needs and recommend appropriate wireless products, services, and solutions. Daily responsibilities include explaining product features and plans, processing sales transactions, activating devices, and supporting customers with account inquiries and upgrades. The role also involves meeting or exceeding sales goals, maintaining store merchandising and cleanliness, and collaborating with teammates to ensure consistent, high-quality customer service.

The Consultant is expected to stay current on AT&T Wireless offerings, promotions, and technology to provide accurate, up-to-date guidance.

• Strong skills in Retail Sales and Sales Consulting, with the ability to identify customer needs and match them to appropriate solutions.
• Proven focus on Customer Experience and Customer Satisfaction, ensuring a positive, consultative interaction for every visitor.
• Excellent Customer Service skills, including clear communication, active listening, and professional problem-solving.
• Ability to work in a fast-paced retail environment, meet sales targets, and follow store operations and cash-handling procedures.
• Comfort with mobile technology, point-of-sale systems, and learning new products and services quickly.
• High school diploma or equivalent; prior retail, wireless, or sales experience is preferred.
• Reliable attendance, flexibility to work evenings, weekends, and holidays as needed, and commitment to ethical, inclusive conduct.