Customer Experience Associate

About The Candle Pour

Welcome to The Candle Pour – Tampa Bay's premier custom candle experience. Established in 2019 by Misty and Dennis Akers, our family-owned business is dedicated to fostering an interactive and social atmosphere in the vibrant communities of Tampa, St. Petersburg, and Sarasota. Our team plays a crucial role in maintaining the success and warmth of The Candle Pour brand. As our business continues to grow, we take pride in our commitment to providing an excellent work environment for our team, complete with ample growth opportunities.

Join The Candle Pour in Sarasota as a Customer Experience Associate
, where you are not just assisting customers — you are guiding experiences, driving sales, and bringing energy to the studio floor
. This role is customer-facing, fast-paced, and hands-on, ideal for someone who thrives on connection, conversation, and creating memorable moments.

You will be a key part of ensuring that every guest feels welcomed, guided, and inspired — whether they’re pouring their first candle, attending a private event, or returning as a loyal regular.

As a Customer Experience Associate
, you are the face of The Candle Pour. Your primary focus is to deliver exceptional guest experiences while supporting daily retail operations, sales goals, daily business flow, and event execution
. You will guide customers through the custom candle-making process, support retail product sales, assist with shop upkeep, and contribute to a lively, welcoming environment.

This role is ideal for individuals who love people, creativity, and connection — and who want to play a meaningful role in delivering unforgettable experiences at The Candle Pour.

Hours:

25-40 hours/week, 3-5 days/week

Saturday & Sunday availability required.

Please do not call or visit our locations.

• Greet guests and guide them through the custom candle-making process, from fragrance selection to pouring.
• Educate customers on fragrance notes, blending techniques, and product options to help them create a scent they love.

• Actively contribute to daily sales goals through candle pours, retail product recommendations, upgrades, and add-ons.
• Support individual and team sales targets with a customer-first mindset.

• Assist with stocking, organizing, and maintaining retail displays and fragrance stations.
• Help prep studio supplies, vessels, and materials to ensure smooth daily operations.
• Maintain a clean, organized, and inviting studio environment throughout each shift.

• Deliver memorable, personalized experiences that turn first-time guests into repeat customers.
• Anticipate guest needs and exceed expectations through thoughtful service.

• Support in-house and off-site events, including private parties, corporate events, and collaborations.
• Engage with guests, local partners, and the community to extend The Candle Pour experience beyond the studio.

• Work collaboratively with fellow associates and leadership to ensure smooth studio flow during busy periods.
• Communicate effectively to support scheduling, event transitions, and guest needs.

• Exceptional customer service skills with a warm, engaging presence.
• Ability to multitask and stay organized in a fast-paced, high-energy environment.
• Strong verbal and written communication skills.
• Proven success in sales, hospitality, or customer-facing roles.
• Excellent listening skills and attention to detail while remaining customer-focused.
• Friendly, outgoing, and professional appearance and demeanor.
• Dependable transportation and reliable attendance.

• Minimum of 2 years of relevant…