Healthcare Sales Representative

Overview

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Healthcare Sales Representative is an outside healthcare sales representative who’s responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to Chen Med. The Healthcare Sales Representative is the first of three separate tiers as part of the overall Healthcare Sales Representative Success Plan and growth career path  incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth.

• Nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.
• Meet with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the Chen Med value proposition.
• Plan, coordinate and execute local events within the community (e.g., information tables, health fairs, doc talks, etc.) to reach ideal patients (medically underserved, Medicare-eligible seniors, age 55 and older).
• Cultivate strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep Chen Med/Jen Care Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.
• Partner with community officials, businesses and senior outreach programs to develop initiatives that drive new patient growth.
• Schedule one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to deliver solutions on immediate customer requests.
• Manage vendors related to event planning and negotiate contracts with venues where events are held.
• Ensure insurance agents and/or brokers are invited to community events to ensure timely patient assignment to Chen Med/Jen Care Medical Centers.
• Learn to use marketing and sales tools to identify solutions and sell to new customers.
• Maintain up-to-date client information in designated CRM tool (e.g., Salesforce) and document interactions to manage leads effectively.
• Provide monthly activity calendar reflecting community access points and new tabletop venues.
• Create penetration plans and initiatives in key target markets and channels.
• Recover dormant customers via sales tools and marketing campaigns.
• Drive new member growth by educating potential patients on our value proposition and healthcare model.
• Deliver prescribed presentations in front of large audiences.
• Develop distribution channels to support new patient enrollment growth.
• Use all sales tools provided to ensure efficiency and collection of data.
• Partner with sales leadership to improve engagement with distributors, vendors and community partners.
• Build trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors under supervision.
• Develop and execute broker and partner strategies and plans.
• Engage with new patients through and beyond their first appointment.
• Maintain relationships with enrolled patients to positively impact retention.
• Address and resolve customer complaints and issues as required.
• Performs other related duties as assigned.

• High business acumen and acuity
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment
• Negotiation, probing skills, closing skills and handling objections
• Detail-oriented and proficient in MS Office (PowerPoint, Excel, Word, Outlook), CRM…