Me+ CARE Specialist

Location: Fleming Island

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.

Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

Pioneering trusted medical solutions to improve the lives we touch:
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.

Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

About the role:

The me+ CARE position is a key driver for fostering interest, generating sales, and providing support for Convatec products and services through direct dialogue with customers. As an integral member of the me+ team, the specialist will strive to achieve and exceed sales and support objectives by engaging consumers through phone and digital campaigns, leads, product sampling, and support calls based on the identification of consumers' needs.

This role involves engaging customers in conversations to improve their quality of life by providing impactful solutions and supporting Convatec's best-in-class product portfolio. The specialist will also share consumer insights and innovative ideas with peers, managers, and the consumer marketing team.

Key Responsibilities:

* Consumer Engagement and Sales:

Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by specific campaigns. Foster interest in Convatec products through dialogue with patients, effectively identifying customer needs and presenting tailored information.

* Support Services:

Provide solutions that will positively impact consumers and support Convatec's portfolio of products and services. Handle inbound and outbound phone calls regarding product and customer service issues. Collaborate with additional me+ resources to ensure a thorough consultative experience.

* Performance Targets:

Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals. Meet and exceed monthly efficiency, activity, and sales targets/goals.

* Customer

Experience:

Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales. Ensure all customer interactions comply with established guidelines and regulations.

* Product Knowledge:

Develop a deep understanding of Convatec's product range and competitive market dynamics to provide accurate information and support.

* Feedback and Insights:

Provide campaign feedback and consumer insights to the marketing team.

* Data Management:

Effectively operate computer-based contact and database management programs, accurately completing customer profiles, relevant post-call notes, sample activities, literature fulfillment requests, and possible follow-up steps.

* Team

Collaboration:

Participate in team development activities, including receiving coaching and training with colleagues regularly. Convey a positive and professional phone image.

Additional Duties:

* Support the Team Supervisor on miscellaneous projects and perform other duties as assigned.

Skills & Experience:

Required:

* Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities.

* Experience working structured and efficiently with inbound/outbound campaigns.

* Demonstrated ability and willingness to try new processes introduced by team Manager/Supervisor and provide feedback

* Proven ability to conduct structured conversations, troubleshoot, and provide consumer-focused solutions.

* Excellent verbal and written communication skills.

* Excellent phone etiquette.

* Competitive drive for sales achievement, with an understanding of the importance of 'caring while selling' in the healthcare industry.

* Must exhibit exceptional patience and empathy to effectively address consumer needs and concerns.

* Strong ability to provide clear, concise processes and procedures along with step-by-step direction and advice.

* Strong listening skills and ability to use…