Telesales Representative

Position:
Telesales Representative
Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the missionof bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

This commission-based sales position is focused on selling Mediacom services to residential customers on a variety of different types of inbound and outbound phone calls.

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Base pay plus lucrative commission (uncapped) upon successful completion of training.
• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

• Make follow up calls to close sales leads generated from a variety of sources.
• Make follow up calls to reschedule customers with cancelled or missed installations.
• Make outbound calls to existing customers or customers pending installation in effort to up-sell the customer’s package
• Record the statuses of each call, including updating spreadsheets or websites when necessary, depending on the type of call.
• Sell Mediacom services on a variety of other types of inbound and outbound calls
• Other duties as assigned by Supervisor

• High school diploma or GED required.
• Strong verbal communication skills required.
• Self-motivated and works independently with minimal supervision required.
• Ability to learn and utilize multiple computer applications simultaneously required.
• Ability to stay on-task with minimal supervision required.
• Able and willing to follow a given call flow.
• Adaptable to always-changing products, offers, policies, software, and work methods.
• Consistently able to work a 5-day work schedule without unplanned absences.
• Regular Attendance required.

Mediacom Communications is known by our Mediacom brands, including:
Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi
360

Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content &…