Senior Living Move in Coordinator and Community Market Specialist

Our luxury Independent Living & Senior Living Community is seeking a warm, highly organized, and relationship-focused Move-In Coordinator & Community Market Specialist to support our growing community.

This position is responsible for creating a seamless and exceptional experience for prospective residents and their families from the initial inquiry through move-in and beyond. The role will also focus on developing strong community resources and support move-in process.

Must be flexible, highly organized, proactive, and passionate about senior living, with excellent follow-up skills and a genuine commitment to providing outstanding customer service.

• Coordinate the resident move-in process from deposit through move-in day.
• Serve as a key point of contact for prospective residents and families throughout the transition process.
• Maintain consistent communication and follow-up with residents and families to ensure a smooth and positive experience.
• Coordinate move-in schedules, apartment readiness, deliveries, furniture placement, transportation, and special requests.
• Collaborate with Housekeeping, Maintenance, Dining, Life Enrichment, Wellness, and other departments to ensure apartments and services are prepared before arrival.
• Ensure all necessary move-in paperwork and documentation are completed accurately and on time.
• Coordinate welcome materials and personalized touches for each new resident.
• Ensure residents and families receive a warm, professional, and personalized welcome on move-in day.
• Conduct post-move-in follow-up to ensure resident and family satisfaction.
• Identify and communicate any concerns or service needs to the appropriate department.
• Maintain accurate move-in calendars, tracking reports, prospect information, and follow-up records.

• Develop and maintain relationships with local senior organizations, businesses, healthcare professionals, professional service providers, churches, civic organizations, and other community resources.
• Identify new opportunities to increase awareness of the community within the local senior living market.
• Build and maintain a strong network of referral and community partners.
• Participate in networking events, senior fairs, community events, educational programs, and professional meetings.
• Represent the community with professionalism, enthusiasm, and a luxury hospitality mindset.
• Assist with planning and coordinating community events, open houses, resident events, educational programs, and marketing activities.
• Create opportunities to introduce prospective residents, families, and professional partners to the community.
• Maintain regular contact and follow-up with referral sources and community partners.
• Track outreach activity, referrals, tours, prospects, deposits, and move-ins.
• Provide regular updates regarding market activity, community relationships, and prospective resident activity.

• Respond promptly and professionally to inquiries from prospective residents and families.
• Assist with scheduling and conducting community tours.
• Provide an engaging and informative introduction to the community, lifestyle, amenities, services, and programs.
• Maintain timely and consistent follow-up with all prospects and families.
• Assist the Sales/Marketing team in moving prospects through the decision-making process.
• Maintain accurate prospect records and follow-up activities.
• Communicate prospect needs, preferences, and concerns to the appropriate team members.
• Support the sales team with deposits, move-in preparation, appointments, events, and other activities that support occupancy.
• Ensure every prospective resident…