Network Maintenance Technician

Network Maintenance Technician

Department: Field Operations

Employment Type: Full Time

Location: Coral Springs

Reporting To: Network Maintenance Supervisor

The Maintenance Technician will perform preventative plant maintenance, outage restoration, signal level balancing, troubleshooting and repair for broadband two-way residential and business commercial services for cable television and high-speed internet, including but not limited to fiber nodes, trunk amps, power supplies and plant distribution.

• Troubleshoot and repair fiber, trunk and distribution problems associated with power levels, RF, AC and DC on the forward and reverse plant.
• Perform preventative maintenance of power supplies, plant electronics and physical plant components.
• Participate in performing 24-hour FCC Proof of Performance Test.
• Perform routine balancing, alignment and adjustment of plant equipment used to amplify and process signals, including but not limited to fiber nodes, trunk amps, power supplies and plant distribution amps.
• Repair signal leakage and participate in system’s on-going CLI monitoring/repair program.
• Perform the duties of a Service Technician, when needed, to troubleshoot and repair customer cable or high-speed internet services from plant distribution amplifier/line extender to the applicable customer premises equipment (CPE) (ie: TV set, Cable Modem, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement, installation of aerial & underground drops, interior wiring, splitters, mini-amps, connectors and drop splices.
• Participate in scheduled on‑call (stand‑by) duties for providing technical repair and system maintenance during non‑business hours. Work weekends and overtime as requested by supervisor to meet the needs of company and customers.
• Maintain daily records, logs, receipts, and other necessary documents.
• Maintain a clean, secure and properly stocked assigned company vehicle.
• Perform all assigned duties in compliance with company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC and local ordinances.
• Provide customer feedback, promote & sell company services. Maintain an appropriate and professional image with the community through appearance and demeanor.
• Perform other duties as assigned/requested by supervisor to achieve company goals and objectives.
• Knowledge of appropriate testing equipment (e.g., spectrum analyzer, signal level meters, TDR’s, cable line toners, ohm meters, CLI detection meters, etc.)
• Knowledge of National Electric Code and National Electrical Safety Code.
• Ability to perform all splicing and equipment configuration on different coaxial cable sizes and on fiber optic.
• Ability to read and comprehend system design prints.

• High School Diploma/GED or equivalent experience
• Minimum of 3 years as CATV Service Tech or related technical experience
• Knowledge of appropriate testing equipment (e.g., spectrum analyzer, signal level meters, TDR’s, cable line toners, ohm meters, CLI detection meters, etc.)
• Knowledge of National Electric Code and National Electrical Safety Code
• Analytical skills that allow for accurate data comparisons.
• Demonstrated ability to manage time and prioritize projects to meet deadlines.
• Strong written and verbal communication skills to effectively relate data to coworkers.
• Excellent critical thinking skills to help solve business problems and make decisions.
• Tendency to pay close attention to small details that could impact results.
• General knowledge of business operations, objectives, strategies, process and inform.

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP