Service Technician - Flooring

Description

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise that make their teams valued partners nationwide.

As a Flooring Division Service Technician, your role will involve servicing, repairing, and maintaining various types of flooring in residential construction. You will be responsible for reviewing service tickets, and completing tasks as indicated. This may involve measuring and cutting materials, removing and installing tile, LVP/Wood, or Carpet, and ensuring that the final product meets quality standards. Additionally, you may be required to troubleshoot and repair any issues with existing tile, LVP/Wood, or carpet as well as provide recommendations for upgrades or replacements.

Strong technical skills, attention to detail, and the ability to work independently or as part of a team are essential for success in this position.

• Assess tickets – Flooring or wall material installation or repair needs.
• Taking precise measurements and determining the materials required for the job.
• Cutting, assembling, and installing flooring materials according to design specifications.
• Ensuring that materials are flat, plumb, level, secure, and aesthetically pleasing.
• Troubleshooting and repairing any issues with existing installations such as loose or hollow tiles, cracking grout, clicking floorboards, ripped carpet, or damaged surfaces.
• Communicating effectively with teams to understand their preferences and address any concerns.
• Follow company safety policies and procedures.
• Perform other job-related duties as assigned.
• Regular and reliable attendance.
• Other duties as assigned.

• Valid Driver's License.
• 5-10 years related experience and/or equivalent training, or both.
• Attention to detail a must.
• Knowledge of different flooring types and installation techniques.
• Excellent organizational and communication skills.
• Customer orientated approach.
• Must be able to work in a team environment.

• Build and maintain professional working relationships.
• Communicate clearly and effectively.
• Demonstrate accountability and ownership.
• Exercise sound judgment and decision-making.
• Identify and resolve operational challenges proactively.

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

• Stationary Position
  :
  Ability to remain in a stationary position (sitting or standing) throughout the workday.
• Mobility: Frequently required to move throughout job sites/Travel.
• Lifting/Carrying: Frequently lifts and/or moves items weighing up to 50+ pounds.
• Positioning: Install materials, including stooping, kneeling, crouching, or crawling.
• Manual Dexterity: May operate a computer and other office or production equipment.
• Communication
  :
  Ability to effectively communicate and exchange accurate information with customers and team members, including in busy or noisy environments.

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• Warehouse/Facility: May be exposed to non-climate-controlled environments (heat and cold), moving mechanical parts, vibration, and elevated noise levels.
• Job Site/Field: Exposure to active construction sites, outdoor weather conditions, dust, and fumes. Requires use of appropriate…