Service Technician

POSITION TITLE:

SERVICE TECHNICIAN

POSITION R: 7221

DEPARTMENT: MARKETING

REPORTS TO:

SERVICE SUPERVISOR

FLSA STATUS: NON-EXEMPT HOURLY

KEY WORDS : SERVICE, APPRENTICE, APPLIANCE CONVERSION, NATURAL GAS APPLIANCES, UTILITY, HVAC

SERVICE TECHNICIAN APPRENTICE: $20.33 PER HOUR $42,286.40 YEARLY

SERVICE TECHNICIAN I: $22.94 PER HOUR $47,715.20 YEARLY

SERVICE TECHNICIAN II: $25.90 PER HOUR $53,872.00 YEARLY

SERVICE TECHNICIAN III: $29.24 PER HOUR $60,819.20 YEARLY

MASTER APPLIANCE SERVICE TECHNICIAN: $31.07 PER HOUR $64,625.60 YEARLY

JOB SUMMARY:

This position will learn from on-the-job training, computer based training and classroom instruction in the processes maintaining the Okaloosa Gas Districts natural gas systems. Learns the fundamentals of Meter Maintenance Procedures (Reading, Removals, Cut Offs, Pull meters, and Cut and Caps), Emergency Procedures (Gas leaks, Carbon Monoxide Investigations and Structure fires), and After the Meter Procedures (Turn On, Relight, Meter set, Heat and Gas Inspections).

An Apprenticeship is an entry-level training position. Certain training milestones must be met before being qualified for a higher position. This position will learn from on-the-job training, computer-based training and classroom instruction in the processes maintaining the Okaloosa Gas Districts natural gas systems. Learns the fundamentals of Meter Maintenance Procedures (Reading, Removals, Cut Offs, Pull meters, and Cut and Caps), Emergency Procedures (Gas leaks, Carbon Monoxide Investigations and Structure fires), and After the Meter Procedures (Turn On, Relight, Meter set, Heat and Gas Inspections).

Apprentices have up to 12 months to accomplish training milestones required of this position to include all Operator Qualification requirements. Failure to do so could affect employment. Incumbents in this position will be held to the Districts Gold Standard for Customer Service.

• Maintains the Districts natural gas systems from the riser to the private owners house piping. This would include regulators, meter bars, meters, piping and fittings.
• Maintains and repairs meter sets. Completes meter reads, removals, pulls meters and assists with Cut and Caps.
• After the Meter Procedures:
  Turns gas service on to new and existing customers. Sets Meters on new and existing homes and businesses. Performs Heat and Gas Inspections for our Senior Citizens and other natural gas customers.
• Conducts pressure checks to ensure structure piping is free of leaks and set to the correct operating service pressure.
• Conducts routine checks of all gas appliances before leaving premises to ensure all appliances and piping are operational and safe.
• Emergency Response Calls:
  Aides our first responder to inside natural gas leak and carbon monoxide calls. Isolates and/or repairs gas leaks. Inspects carbon monoxide calls and identifies any defective natural gas appliances in the home or structure.
• Other duties as assigned.

Ensuring our customers safety is our top priority

• Assists in the Servicing and repair of natural gas tank water heaters, to include estimates for replacement.
• Maintains natural gas tankless water heaters through de-scaling (de-lime) procedures.
• Trains on natural gas appliance services when time and work load allows in preparation for Service Technician career advancement and further natural gas knowledge.
• Completes required automated forms to document materials used and completion of work orders.
• Documents condition tags, door knockers, parts requests, and other misc. forms used in the course of daily duties.
• Safely and responsibly operates the Districts automotive vehicles. Maintains vehi les used through appropriate operator maintenance and keeps vehicles clean and neat at all times.
• Maintains control of inventory items obtained from stock or carried on truck.
• Maintains tools and equipment in a clean and workable condition.
• Provides assistance to other Okaloosa Gas District Departments as directed by the Service Supervisor.

The preceding is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The principal duties and responsibilities enumerated are all essential job functions.

High School plus one to three years of…