Electrical Technical Services Manager - Strata

CURRENT EMPLOYEES - This career site is for external applicants only.

Employee Type:
Regular The Manager of Electrical Technical Services builds and grows Strata’s electrical service and field support capabilities, including MTECK dragline commissioning, inspections, maintenance, consulting, training, and lifecycle support. This is a working technical manager role that combines direct field execution, technical leadership, customer support, training, and business development.

Working closely with the Strata Sales Manager and broader Strata team, the Manager will personally perform and lead electrical commissioning, startup, inspections, testing, diagnostics, troubleshooting, maintenance support, upgrades, training, consulting, and lifecycle support. Significant time will be spent in the field working directly on customer equipment, supporting mine operations, solving complex electrical issues, and working alongside customer and service personnel.

Job Description:

Essential Duties:

Serve as Strata's primary hands-on technical resource for dragline electrical systems and related mining equipment, specifically including MTECK draglines.

Lead and develop Strata's Electrical Dragline Field Services capabilities while actively performing field-service work.

Personally perform and lead electrical commissioning, startup, inspections, testing, diagnostics, troubleshooting, maintenance support, upgrades, shutdown support, component replacement, and operational assessments.

Work directly with customer maintenance and operations personnel to identify, troubleshoot, and resolve electrical-system and equipment-reliability issues.

Provide advanced technical support for AC and DC systems, power distribution, controls, protection systems, PLCs, AC motors, DC motors and generators, carbon brush systems, and related components.

Develop and implement preventive, predictive, and condition-based maintenance strategies and programs.

Analyze operating conditions, equipment performance, test results, and field observations to identify reliability and performance improvements.

Perform field inspections and prepare clear findings, corrective actions, technical scopes of work, service reports, and long-term recommendations.

Develop technical procedures, inspection protocols, training materials, job plans, and service documentation.

Conduct customer visits and build long-term relationships through technical expertise, responsiveness, and direct field support.

Support customer meetings, site visits, quotations, proposals, technical evaluations, and complex sales opportunities.

Identify opportunities for replacement parts, inspections, field service, commissioning, maintenance agreements, reliability programs, rebuilds, upgrades, consulting, and technical training.

Work closely with the Strata Sales Manager and North American Mining New Business team to identify, execute, and support sales of MTECK draglines, mining equipment, services, and parts.

Represent Strata professionally at customer meetings, mine sites, trade shows, conferences, and industry events.

Requires approximately 50-70% travel to customer sites, active mines, maintenance facilities, training locations, trade shows, and industry events.

Must operate a vehicle and maintain a valid driver's license and satisfactory Motor Vehicle Record (MVR).Other Duties:

Perform other duties as assigned.

Knowledge, Skills, and Abilities:

Five or more years of experience in mining equipment, heavy industrial equipment, field service, maintenance, technical support, or a related area preferred.

Working knowledge of dragline electrical systems, power distribution, controls, protection systems, AC motors, DC motors and generators, carbon brush systems, electrical testing, and associated…