Case Manager – Residential Programs

Join to apply for the Case Manager – Residential Programs role at Metropolitan Ministries
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• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life‑changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer‑fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Full‑time

• Salary: $43,000 – $45,000
• Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
• Preventative care is 100% covered (free) on all plans.
• PTO is offered to full‑time and part‑time employees.
• 11 days of PTO and 10 paid holidays annually.
• Option to participate in the 401(k) plan with employer match.
• $15,000 in employee Life Insurance paid for by Metropolitan Ministries.
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates.
• Tuition reimbursement program
• Training and career development.
• Discounted membership at the YMCA.

This position provides in‑office case management services to families within the residential shelter program, evaluates and assesses immediate needs, oversees accurate data quality of all files upon client entry, and connects families with services and resources.

• Provides weekly case‑management services to assigned clients housed in the Residential Shelter Program, including working with clients to determine client support plan, goals, resources, and maintains client case notes, history, and data through HMIS (Unity) utilizing best practices for keeping client information confidential.
• Oversees data quality of all assigned client files upon entry and exit from the program.
• Coordinates Sanctuary groups in Residential Shelter.
• Monitors monthly coordinated entry follow‑ups and verifies that all updates are made within the first week of each month.
• Participates in staff and group meetings. Organizes and runs meetings for use in child and family related decision making (Including Family Team Conferences, Red Flags, House Celebrations, etc.).
• Maintains client case notes, history, and data, utilizing best practices to keep client information confidential. Generates and compiles client outcomes and reports within the electronic record platform for reporting to funders for the program. Keeps confidential records according to the Code of Ethics.
• Maintains minimum weekly contact to track family progress.
• Maintains professional boundaries.
• Monitors grant‑required monthly outcomes report for residential programs, which includes Coordinated Entry, exit destinations, and benefits verification or other grant requirements.
• Provides training to Interns ensuring that proper case management guidelines are being followed.
• Visits and meets with community service providers, service organizations and institutions that prove beneficial to the maintenance of self‑sufficient living.
• Participates in Metropolitan Ministries’ holiday efforts. Participates in Bridge Builders and other fund‑raising events when needed.
• Supports the team in other tasks as assigned and attends all team meetings. Meets personal goals and actively contributes to the achievement of the team and organizational targets/goals annually.

Bachelor’s degree in Social Work or Human Services field preferred. Must be knowledgeable about homeless issues, with experience working with individuals with mental health/substance abuse issues and/or be willing to seek continuing education related to the homeless population with opportunities for certification or licensure.

Bilingual (Spanish) preferred. Must be able to work within a multi‑disciplinary team framework; strong interpersonal skills; strong oral and written communications skills; dependability; demonstrates maturity and…