Case Manager

Job Summary

To provide outreach and case management services to veterans and their families through the Operation Military Assistance Program (OMAP), coordinating the provision of VA benefits and other public benefits, temporary financial assistance, and supportive services needed to enable clients to obtain and/or maintain housing stability.

• Maintain contact with established outreach sources and locations, including local veterans’ organizations, to identify potential program participants.
• Work with OMAP Peer Mentors and the Housing Specialists to access local, hard‑to‑reach homeless camps to identify and bring veterans into the program.
• Receive referrals of potential clients, screen applicants for eligibility, and determine and document program eligibility based on SSVF criteria for admission to OMAP (veteran status, family status, income status, and housing stability status).
• Recertify the eligibility of program participants on a periodic basis as required by SSVF regulations.
• Conduct assessments of the needs of eligible applicants, assist clients to set goals, develop together with client’s individualized housing stability plans, and monitor progress made on the plans.
• Work with regional, state, and local VA programs, including hospitals, outpatient clinics, VET centers, and Veterans Benefit Units, to coordinate the provision of VA benefits identified in the client’s housing stability plan.
• Work with state and local not‑for‑profit agencies and other community‑based organizations to coordinate the provision of other public benefits and services identified in the client’s housing stability plan.
• Coordinate the provision of other supportive services and temporary financial assistance (including rental assistance, utility fee and deposit payment assistance, moving costs, emergency supplies, and transportation and child care assistance) identified in the client’s housing stability plan.
• Act as a client advocate to resolve emergency problems and assist clients in crisis situations.
• Maintain case records on all program participants in accordance with professional standards and enter client‑specific information into the Homeless Management Information System as required by the VA.

• Make initial person‑to‑person contact with applicants referred for services within 24 hours.
• Determine and document each applicant’s eligibility for OMAP within 2 working days of the initial person‑to‑person contact with the client.
• Conduct an assessment of each eligible client’s needs upon acceptance into OMAP.
• Together with the client, develop a housing stability plan during Initial Client Visit (ICV).
• Maintain person‑to‑person contact with each active client at least once every 10 working days until the case is closed.
• Enter all client‑specific data into the Homeless Management Information System in compliance with SSVF requirements for accuracy, consistency, and timeliness (e.g., upon client entry into OMAP, upon exit from OMAP, and immediately following each case management contact).
• Within 90 days of employment, build a caseload of 20 veterans/families and maintain an active caseload of 20 veterans/families thereafter.
• Provide case management services to an estimated total of 62.5 veterans/families during the course of a year.

• A bachelor’s degree from an accredited school of higher education.
• At least two years of experience working with veterans/families.
• At least two years of experience working with very low‑income individuals/families.
• The ability to establish positive relationships with potential program participants and their families.
• The ability to establish and maintain relationships with local collaborative partners outside the agency in a professional manner, with full use and practice of confidentiality of case material and agency practice.
• Knowledge of the resources available in the community to serve veterans and their families. The ability to work independently and to take directions.
• The ability to express and communicate ideas and knowledge clearly with reasonable organization and conciseness.
• The ability to organize one’s time and effort to meet assigned situations and work…