Intern, Sexual Assault Services

Job Details:

Location:

Crisis Center of Tampa Bay - Tampa, FL 33613. Position Type:
Internship. Education Level: 2 Year Degree. Travel Percentage:
None. Job Shift: Any. Job Category:
Nonprofit - Social Services.

Position Summary:

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems.

• Provide exceptional customer service as an advocate to clients who have experienced trauma from sexual assault or abuse in a safe, courteous, and professional manner.
• Participate in the performance quality improvement (PQI) process and use data to improve client services and outcomes.

• Provide comprehensive victim services to all clients requesting advocacy.
• Respond to sexual assault exams 24/7.
• Provide community outreach to increase awareness and access to The Crisis Center of Tampa Bay services with an emphasis on minority and underserved populations.
• Provide sexual assault awareness and prevention education presentations to various community groups, schools, social service agencies, and other groups as needed.
• Attend community meetings and professionally represent the Crisis Center of Tampa Bay.
• Develop and maintain relationships with the medical, legal, mental health and social service systems in order to better advocate for victims of sexual violence.
• Have knowledge of State of Florida Statutes and policies impacting victims’ rights and options.
• Accompany clients to legal and medical appointments as related to their experience with sexual violence.
• Assist clients through the Crime Victim Compensation application process.
• Assist clients through the process of filing injunctions for protection through the Clerk of the Circuit Court.
• Maintain updated information for Hillsborough County community resources.
• Attend all SAS department and other required Crisis Center of Tampa Bay meetings.
• Use the empowerment model to develop safety plans with clients.
• Develop positive and collaborative relationships with other agencies.
• Have knowledge of and comply with the policies and procedures of the Crisis Center and all partnering agencies.
• Know and comply with HIPAA regulation.

• Cooperation/Teamwork – Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication – Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) – Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long‑term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long‑term interests.
  
  Creates strategies to help the organization serve customers more effectively.
• Adaptability – Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast‑paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving – Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment – Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity – Demonstrates respect for individual differences and…