SENIOR CLERK

Position Title

Senior Clerk (OPS)

$15.00 – $15.75 hourly

Tallahassee, Turlington Building

The Office of K-12 School Choice Senior Clerk (OPS) serves as a Customer Service Representative for the School Choice Information Hotline, answering phone calls, addressing inquiries, and providing technical assistance to callers.

• Work as part of a call center team handling a very high call volume; the hotline operates 8 hours per day, five days per week.
• Answer calls from the School Choice Information Hotline for the Office of Independent Education and Parental Choice and provide accurate and detailed information regarding K‑12 scholarship programs and other school choice programs.
• Know the statutes that regulate the K‑12 scholarship programs and interpret legal language so that participants can understand and comply with the law.

• Two years of previous part‑time or full‑time employment is preferred.
• Ability to communicate effectively, including verbal and written communication.
• Proficiency in Microsoft Office Suite.

• Bilingual in either Spanish or Haitian‑Creole.
• Knowledge of laws, rules, policies and procedures relating to K‑12 educational programs.

• State of Florida 457 Deferred Compensation Plan.
• Selective Service System registration verification (male applicants born on or after October 1, 1962)."
• Opportunities for ongoing comprehensive training and career growth.

Applicants who qualify as veterans or who are eligible for right to first interview must provide required documentation (DD214, VA Letter, layoff letter). The Florida Department of Education conducts Level 2 background screening for all applicants.