Victim Claims Specialist

VICTIM COMPENSATION CLAIMS ANALYST -

Date:
Jul 9, 2026

Requisition No: 877489

Agency:
Office of the Attorney General

Working Title:

VICTIM COMPENSATION CLAIMS ANALYST -

This is a re‑advertisement. Prior applicants need not re‑apply.

This ad may fill multiple positions.

This ad may close earlier than the posted closing date.

Our Organization and Mission: The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States.

Pay: $42,024.32 Annually

The incumbent in this position serves the primary role of processing claim and payment determinations in the Bureau of Victim Compensation and plays an integral role in the overall effectiveness and efficiency of the program through daily activities in the claims process. Duties may include the following: resolve compensability issues and independently determine eligibility for victim compensation benefits in accordance with established statutes, administrative rules, and procedures within two business days of receipt and with no margin of error;

or process and resolve caller inquiries received via the Automated Call Distribution toll‑free victim services information and referral line, provider line, or agency call center.

• Three (3) years of relevant clerical or administrative experience in the areas of accounting, claims processing, claims or benefits eligibility determination, social or victim services, disability examiner, claims adjuster, insurance adjuster, or case manager processing eligibility and benefit payments.
• A bachelor’s degree from an accredited college or university can substitute for required work experience.
• A high school diploma (or equivalent) can substitute for one year of required work experience.

• Perform criminal history background checks for victims and applicants seeking victim compensation and/or property loss benefits using the Criminal Justice Information System, with no margin of error.
• Contact law enforcement and criminal justice entities concerning claims to assess statutory elements of eligibility for benefits, as well as obtain information regarding the status of prosecution and restitution.
• Contact victims telephonically to provide an introduction, status information, and/or instructions within two business days of claim assignment.
• Contact vendors, advocates, employers, treatment providers, contractors, and/or collateral sources to verify costs directly related to the criminal victimization, and to verify that collateral sources are exhausted prior to payment by the trust fund, if applicable. Authorize payments in accordance with established statutes, administrative rules, and procedures. Identify potential subrogation activities, and handle refund/recoupment/restitution issues as needed.
• Respond to inquiries and concerns received via telephone, email, fax, or mail within two business days of receipt. Communicate effectively both orally and in writing by providing information that is professional, clear and well understood. Resolve problems and complaints without escalation and with minimal referral to supervisors. Demonstrate sensitivity and awareness while adhering to confidentiality practices. Recognize obligations in the transparency of public records laws to record activities in a concise and impartial manner.
• Perform Automated Call Distribution duties as needed.
• Based on monthly statistical reports, achieve quantitative measurements of aptitude no less than 50 claim determinations processed and 30 expenses paid monthly.
• Finalize quality assurance corrective actions within five business days of notification.
• Makes referrals as appropriate to other service providers based on the nature of the inquiry.
• Accurately enter caller information, type of service provided, and actions taken into the database used to manage compensation claims, and/or the call tracking system.
• Resolve incoming calls consistent with the rate in which calls are received and comparable with the volume resolved by other department call center staff. Alternatively, if assigned to returning calls, resolve within 48 hours the message was…