Family Advocate

Job Title

Family Advocate II

Program

Hourly, Non-Exempt, Regular Full-Time, 12 Months, Effective 6/26/2023

Responsible for recruitment and enrollment of eligible families. Responsible for identifying the needs of children and families and for providing comprehensive case management services in an effort to empower them to achieve and maintain self-sufficiency. Establish mutually respectful partnership with families to enhance the quality of their lives and their communities.

• Recruits eligible children for NFCD’s programs to meet enrollment requirements, including children with disabilities.
• Completes applications, parent interviews, and enrollment process.
• Provides case management to support families in identifying needs and goals, develop family partnership agreements, make referrals as necessary, and provide follow up.
• Collaborates with health services staff to ensure compliance with all child health requirements.
• Connects families with community resources to meet basic needs in times of crisis.
• Documents all aspects of the case management process in NFCD’s database system.
• Documents and provides follow up of excessive absenteeism and attendance concerns as required. The attendance policy ensures compliance with Rilya Wilson Act.
• Maintains open and positive communication with families through ongoing contact and interaction. Greets parents at child arrival and departure times to the extent possible. Provides information about community events to families.
• Coach, consult, educate, and utilize counseling skills, where appropriate.
• Advocate for the family and support them in advocating for themselves.
• Facilitate Service Delivery Team meetings (SDTs).
• Conduct home visits.
• Ability to respond respectfully to the culture, traditions, lifestyles, language and values of each family and community.

• Supports families in coordinating, preparing and actively participating in parent meetings and annual parent activities and community events.
• Prepares, coordinates, and facilitates presentations and training for parents and families as required by performance standards and as deemed necessary throughout the result of the Family Needs Assessment.
• Coordinating with center staff and parents in planning family-focused, center-based events and father/male involvement activities monthly.
• Works collaboratively with center staff to promote and document family participation, and provide feedback to parents and staff regarding participation.
• Works in collaboration with the Family and Community Partnership Specialist by participating in community activities that support families, enhance the programs, and increase community awareness.
• Maintains effective working interaction with coworkers and outside contacts that will enhance the operation of NFCD’s program.
• Performs other duties as assigned.

This position has no supervisory or management responsibilities.

• Basic level proficiency with Microsoft Office Suite.
• Make decisions and act based on family support principles, theories, practices, and code of ethics.
• Work within the context of a team approach.
• The ability to communicate effectively verbally and through writing with families, staff, consultants, volunteers, and community stakeholders.
• Ability to maintain composure and perform effectively under stressful conditions.
• Strong ability to interact tactfully and effectively with diverse populations.
• Ability to plan, organize and coordinate work assignments.
• Ability to actively listen to others.
• Ability to manage highly sensitive and confidential information.
• Ability to work flexible hours.
• Ability to meet deadlines.

• Articulate an awareness of self, values, and ethics as they impact work with families.
• Ability to manage one’s own time and the time of others.

Current Infant/Toddler /Young Child First Aid and CPR

Associate’s Degree in Social Work, Human Services, Family Services, Counseling, or a related field.

Required:

If they don’t have an Associate degree they…