Operations Support Specialist, Social Work

Title:

Operations Support Specialist

Agency:
Department of Health

Requisition No: 877741

Position Type:
Full‑time, In‑Office

• Provide courteous, professional responses to emails, chats, and telephone inquiries from healthcare practitioners, licensees, applicants, and the public.
• Use independent judgment to determine eligibility for registration, certification, or licensure and advise customers accordingly.
• Conduct detailed research, review system‑generated reports, and handle complex inquiries to decide on renewal, certification, or licensure pathways.
• Act as a communications liaison to research and resolve license‑maintenance matters.
• Coordinate correction of deficiencies identified during renewal reviews.
• Perform comprehensive database testing to ensure renewal transactions comply with applicable laws and rules.
• Maintain accurate written responses via email and other communication channels in accordance with department policy.
• Perform other duties as assigned.

• Effective verbal and written communication skills.
• Understanding of Department policy, Florida Statutes, rules, and regulations.
• Ability to interact courteously and effectively with healthcare professionals, stakeholders, and the public.
• Research skills for handling complex inquiries and attention to detail.
• Ability to work independently as well as in a team setting.
• Professionalism and development of effective working relationships.
• Knowledge of office procedures and practices.
• Organizational and multi‑tasking abilities.
• Working knowledge of Microsoft Office Suite.

• Experience working in a professional office environment with standard lighting, temperature, and moderate noise levels, managing periodic interruptions.
• Willingness to come into the office to perform job duties.

• Annual and sick leave benefits.
• Nine paid holidays and one personal holiday each year.
• State group insurance (health, life, dental, vision, and supplemental options).
• Retirement plan options with employer contributions.

Tallahassee, FL (ZIP: 32399, 32312, 32305, 32304, 32307, 32308, 32302, 32301, 32316, 32311, 32309, 32317, 32310, 32303)

Applicants must provide a valid Social Security Number for background checks. A security background check, drug screening, and I‑9 compliance are required. Applicants must be authorized to work in the United States without sponsorship.

Veteran Preference:
Candidates meeting Florida statutory requirements may receive preference and can use the VA program to obtain waivers on licensing fees.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence. Reasonable accommodation is available for qualified individuals.

People First Service Center: (877) 562‑7287 Monday‑Friday 8:00 a.m.–6:00 p.m. Eastern.