PT Airline Lead Agent, Cross-Utilized

Essential Duties And Responsibilities

You must plan, organize, direct, and participate in CSA/GOA operations for both contracted commercial flights and charter aircraft. CSA/GOA operations include passenger check‑in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.

You must plan, organize, direct, and participate in CSA/GOA operations for both contracted commercial flights and charter aircraft. CSA/GOA operations include passenger check‑in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.

Directs and trains assigned CSA/GOA Services Agents. Training includes new employee training and ongoing in‑service training, including monthly compliance and yearly safety training. You must maintain the required training records.

Implements departmental policy as directed for CSA/GOA Services operations. Advises the Manager/Supervisor on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.

Coordinates CSA/GOA Services activities with air carrier personnel, station managers, and Transportation Security Administration (TSA) representatives as required for assigned shifts.

Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures ground equipment is maintained in good working order at all times.

Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. You must attend regular and as‑needed meetings.

You must maintain emergency checklists and supplies.

As required, prepare and submit verbal and written reports on ground service activities and Agents.

Updates Multi‑User Flight Information Display System (MUFIDS) as required.

You must coordinate communications between the Airport, airline dispatch personnel, and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release, and weather packages.

Handles other business‑related responsibilities involving billing, correcting/updating payment data, collecting payments, ordering supplies, and other similar duties.

Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.

Other duties as assigned by the manager.

• Direct and participate in the work of daily CSA/GOA Services activities
• Prepare timely written and verbal reports, training demonstrations, etc.
• Follow oral and written instructions
• Communicate effectively both verbally and in writing
• Deal effectively and courteously with co‑workers and customers
• Exercise sound, independent judgment
• Analyze situations and problems with a results‑oriented focus
• Resolve conflict effectively
• Identify and evaluate solutions and effectively implement determined action
• Approach problem‑solving creatively and with a team orientation
• Present an overall professional image
• Perform the essential functions of the job without posing a threat to the health and safety of others
• Model and promote acceptance and respect for differences among employees
• Perform effectively as a team member in carrying out the TDA stated mission and philosophy and the TDA client's goals and objectives
• Be pleasant with others on the job and display a good‑natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations
• Attention to Detail:
  Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations
• Accept criticism and deal calmly and effectively with high‑stress situations. Be open to change (positive or negative) and to…