Operations Specialist - JXO​/WIL

Momentum is a local, family-oriented and employee-centered company. Our energetic and entrepreneurial spirit has resulted in numerous leadership awards across the Landstar agent network during the last 20 years. Our employees and their welfare are important to the success of our company. Every employee is considered a vital part of our team. Our success is based on recognizing the skills and efforts of each employee.

That’s why we take every opportunity to reward and celebrate our employees. Our policy is to work with all members of our team in a fair and friendly manner and to treat each team member with dignity and respect.

Position: Operations Specialist - JXO/WIL

Location: Jacksonville, FL

Job : 250

# of Openings: 1

Job Summary:

Essential Duties and Responsibilities:

• Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands.
• Negotiate with transportation providers to obtain the best rates and service.
• Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (track & trace)
• Provides constant communications of service issues to appropriate personnel and departments, both internal and external
• Update and maintain transportation management and operations system.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Adheres to company standards on customer satisfaction, accuracy, and timeliness.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Provide complex problem resolution and provides guidance to others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.
• Consistently demonstrate professional behavior.
• Perform other duties as assigned.

Knowledge/Skills/Abilities:

• AS400 experience
• Proficient with computer and Microsoft Office applications
• Strong interpersonal skills to effectively interact with carriers and drivers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative and can work independently.
• Organizational and time management skills
• Understands the basic concept of supply chain.
• Team player with proven ability to work under pressure.
• Strong attention to detail with excellent follow-up
• Excellent communications skills, both written and oral
• Must be fluent in English.

Education and Experience Requirements:

• High school diploma/GED required. College degree highly preferred.
• Supply chain; logistics; or transportation industry experience is preferred.

Check us out on Glassdoor!

• Health Insurance
• Vision Insurance
• Employer provided Basic Life & AD&D
• Employer provided Long Term Disability
• Ancillary Benefits
  • Short Term Disability
  • Critical Illness
  • Pet Insurance
  • Accident
  • Hospital Indemnity
  • Legal
• Paid Time Off – Vacation and Sick
• Paid Holidays
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
• 401(k) Retirement account with a company match
• Health Savings Account (HSA)
• Onsite Gym (Free to employees)
• Employee Assistance Program (EAP)

• Employee of the Year Awards
• Employee of the Quarter Awards
• Employee of the Month Awards
• STARz Employee Recognition Program and Awards
• Employee Lunch-and-Learns
• Recognition for our Veterans
• Community Giving throughout the year
• Recycling initiatives and Sustainability programs
• Wellness program clubs and challenges
• Employee team-building outings
• Numerous parties/luncheons throughout the year
• Casual dress code
• Recognized as one of Jacksonville Business Journal’s BEST PLACES TO WORK 5 Times
• Top Workplaces of 2024 presented by the Florida Times-Union

Our customers tell us our employees make a difference every day in their operation! Our community appreciates all that we do to perform better and build strong relationships every day. Learn how we're recognizing our exemplary employee contributions!

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