Route Delivery & Account Service Professional — Wholesale, Restaurant & Direct-to-Consumer

Job Purpose

The Route Delivery & Account Service Professional is the face of Fort McCoy Meat LLC to everyone we deliver to - restaurants, wholesale accounts, online customers, and cow share families. This role goes well beyond driving. You are responsible for getting the right product to the right customer, on time and in perfect condition - and for building the relationship that keeps that customer with us.

You will review orders the day before delivery to confirm accuracy and fulfillment, know our beef products well enough to answer a chef's questions or walk a first-time cow share customer through their box, check in with accounts to understand what's working and what isn't, and surface opportunities for our sales team to act on. Every delivery is a chance to strengthen a relationship and represent the quality standard behind our name.

The Route Delivery & Account Service Professional is the face of Fort McCoy Meat LLC to everyone we deliver to - restaurants, wholesale accounts, online customers, and cow share families. This role goes well beyond driving. You are responsible for getting the right product to the right customer, on time and in perfect condition - and for building the relationship that keeps that customer with us.

You will review orders the day before delivery to confirm accuracy and fulfillment, know our beef products well enough to answer a chef's questions or walk a first-time cow share customer through their box, check in with accounts to understand what's working and what isn't, and surface opportunities for our sales team to act on. Every delivery is a chance to strengthen a relationship and represent the quality standard behind our name.

• Review next-day orders with the shipping and production teams to confirm every order is complete, accurate, and can be fulfilled as promised.
• Flag shortages, substitutions, or discrepancies in advance and communicate proactively with the customer before the truck rolls - never at the back door.
• Verify loads against invoices and pick sheets prior to departure; confirm counts, weights, cut specifications, and labeling.
• Plan and sequence the route for on-time arrivals within each customer's receiving window.

• Load, transport, and deliver fresh and frozen beef products to restaurants, wholesale accounts, and distribution partners across the assigned territory.
• Maintain cold chain integrity at all times; monitor and document product temperatures at load-out and delivery.
• Unload product and place it according to each account's receiving preferences and food safety requirements.
• Obtain signatures, process invoices and payments as required, and manage returns, credits, and product pickups accurately.
• Complete pre-trip and post-trip vehicle inspections; keep the truck clean, sanitary, and presentable inside and out.
• Maintain accurate delivery logs, temperature records, mileage, and fuel documentation.

• Deliver local online orders and cow share purchases (halves, quarters, eighths, and bulk bundles) to residential and pickup-point customers within the wholesale delivery markets, coordinated alongside the commercial route.
• Confirm delivery windows and access details in advance; communicate ETAs and handle rescheduling, missed deliveries, and cold-chain-safe drop-offs according to company policy.
• Verify bulk share contents against the customer's order and cut sheet before departure; a cow share is a months-long relationship and a large purchase, and it needs to be right the first time.
• Walk first-time customers through what they received - cuts included, packaging, labeling, freezer storage, thawing, and best use for less familiar cuts.
• Answer questions about the herd,…