Administrative Assistant

About JME Insurance, A Division of Patriot Growth Insurance Services: JME Insurance Agency is a trusted independent brokerage serving individuals, families, and businesses across the Dallas–Fort Worth area. We provide unbiased guidance and side-by-side plan comparisons to help clients find the best coverage, including group benefits, individual health insurance, and Medicare solutions. Known for our personal service and strong client relationships, we make navigating insurance simple, clear, and stress-free.

From enrollment to ongoing support, our dedicated team is here to assist every step of the way.

The Administrative Assistant is an entry-level role supporting the Employee Benefits team with day-to-day administrative and service-related responsibilities. This position is ideal for someone looking to begin or grow a career in employee benefits and the insurance industry. The role focuses on managing employee eligibility updates while providing administrative, system, and client service support to ensure accurate benefits administration and high-quality service delivery.

This is a full-time position reporting to our office located in Flower Mound, TX with a possibility for a hybrid work arrangement.

• Monitor and manage the employee benefits eligibility inbox
• Process employee enrollments, life event changes, and terminations accurately and timely
• Assist with resolving eligibility discrepancies with carriers and internal teams
• Support Customer Service Representatives and Account Management teams with daily service needs
• Respond to internal service requests and basic client inquiries via email and phone
• Assist with cancellations, audits, and billing-related tasks
• Enter and maintain eligibility and policy data in the agency management system (Agency Bloc)
• Assist with system updates, policy rollovers, and documentation management
• Support audits, carrier follow-ups, and general administrative tasks
• Assist with printing, assembling, and packaging benefit materials
• Learn employee benefits concepts, carrier processes, and internal workflows
• Take on additional responsibilities as skills and experience grow
• Obtain required state insurance license within 6 months of employment (training and support provided)

• High School Diploma required
• 2+ years of administrative, office, or customer service experience
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Comfortable learning new systems and technology
• Minimum typing speed of 45 WPM
• Authorized to work in the U.S. without sponsorship

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies.

Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide continual learning and enhanced career opportunities for our dedicated, professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits…