Concierge - High Rise: Flower Mound

Job Description:

DUITES and SPECIFICATIONS:

The Concierge’s primary duties shall include but not be limited to:

Maintaining the ZRS MANAGEMENT-trained greeting to all prospective residents with an introduction of services offered by the Concierge.

Build and maintain a strong rapport with all residents.

Assist in increasing resident retention by acting as “Social Director” for the community including the planning, implementation, and set up of all functions.

Coordinate monthly newsletter with approval of Property Manager.

Reservations of the VIP suite and clubroom and the stocking of all goods needed for both areas (i.e. refreshments, personal items.)Maintain a good rapport with businesses to achieve benefits for concierge services and  available to assist Leasing Consultants.

Services to resident are to; offer referrals, arrangements for events and other personal needs, full knowledge of government services, and to provide miscellaneous supplies to residents (i.e. stamps, office supplies, maps) that have been determined by the Property Manager.

Such services are to include but are not limited to:

Theater & event ticket arrangements

National / local travel arrangements

Limousine, rental car & taxicab reservation

Tour arrangements

Referral of personal shopping services

Delivery and moving assistance

Ordering flowers/floral arrangements

House-sitting arrangements

Car portering and detailing arrangements

Secretarial service arrangements

Drug store/grocery store delivery arrangements

Medical referrals

Personal grooming arrangements

Airline and travel arrangements

Health club and sports arrangement

Cable service arrangement

Restaurant reservations & party/catering arrangements

Cleaning service arrangements

Repair service arrangements (alterations, shoe repair, etc.)Be available to assist Leasing Consultant with service request callbacks.

Delivery of packages, express mail, floral arrangements and so forth to residents.

Understanding the market by visiting all competitors and reviewing monthly competitor advertising.

Complying with Fair Housing policies in relation to all prospective residents and current residents.

Participation in industry related functions such as monthly dinner meetings.

Attending ZRS MANAGEMENT training seminars that are recommended by Property Manager.

Weekly schedule shall consist of 5 days a week that are determined by the Property Manager that will result in convenience for the residents.

Comply with Fair Housing requirements and laws.

This position will involve light travel for training and education seminars.

SKILLS, KNOWLEDGE and ABILITIES:

Strong professionalism, communication and “people skills”Good Sales skills

Possess excellent computer skills

Possess verbal, math and reasoning skills

Possess strong interpersonal and organization skills

Must possess attention to detail

Knowledge of Internet, Email and Social Media as it pertains to marketing of community

Able to read and write in English language in a professional manner

Team oriented with ability to work independently on occasion

Well organized with ability to prioritize and multi-task Ability to handle stressful, urgent, diverse situations in a calm and reasonable manner

Ability to use and apply common sense understanding and use good judgment

QUALIFICATIONS:

High School Diploma or equivalent required

ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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