Operations Coordinator - Flower Mound

Job Details

• Job Location:
  
  Flower Mound, TX 75028
• Position Type:
  Full Time
• Salary Range: $50,000.00 Salary/year
• Job Shift: Day
• Operations Coordinator | Full Time | Hourly Exempt | Monday - Friday | 7:00 AM-4:00 PM

Help Keep the Center Running at its Best!

Are you the person who notices when something is out of place, figures out how to fix it, and somehow keeps everyone on schedule while doing it?

Do you thrive in a fast-paced environment where organization, problem-solving, communication, and people skills all matter?

If so, you might be exactly who we're looking for!

Thrive Behavior Centers is looking for an Operations Coordinator to help keep one of our ABA therapy centers running smoothly, efficiently, and with the culture and level of service our employees and families deserve.

This is more than a scheduling or administrative role. You’ll be the operational problem-solver for your center—helping staff stay on track, managing schedules and supplies, troubleshooting day-to-day issues, coordinating repairs, supporting systems and processes, and making sure the details don’t fall through the cracks.

Thrive Behavior Centers is a locally owned company, founded in 2020. At Thrive Behavior Centers, our people make the difference.

We expect our team members to bring professionalism, empathy, respect, and a willingness to help to everything they do. We believe in taking ownership, supporting one another, continuously improving our processes, and creating an environment where employees and families feel supported.

As an Operations Coordinator, you'll play an important role in creating that experience every day.

• Competitive pay $50,000 per year
• 10 Paid Vacation days
• 8 Paid Sick Days
• 11 Paid Holidays (Includes the week of Christmas)
• Unlimited Flextime Monthly
• Paid Maternity/Paternity Leave
• Short Term Disability (can be used with maternity leave)
• Medical, Dental, and Vision insurance benefit package
• Free Fit On Health App includes Free Gym Membership, Free Fitness Classes and more with Enrollment in Our Reef/Redirect Healthcare Coverage.
• 401(k) Retirement Plan with company matching funds
• Quarterly Performance Bonuses
• Cost covered for ALL Certification Renewals and Applications
• Staff Recognition on our Social Rewards Platform (same as cash rewards)
• Monthly Free Lunch Fridays
• Quarterly company sponsored staff outings
• Free Dash Pass with Door Dash
• Collaborative work environment focused on our clients and their families
• All necessary technology to provide quality care
• Management that is responsive and supportive
• Opportunities to grow professionally
• Free Continuing Education Units

Benefits are subject to eligibility and applicable company policies.

• Manage daily staff and client schedules, including call-outs, late arrivals, early departures, time-off requests, and cancellations.
• Monitor staff hours and scheduling to ensure company guidelines and minimum guaranteed hours are met.
• Help optimize schedules and staffing to keep the center operating efficiently.
• Answer inbound calls and make sure questions and requests are followed through to resolution.

• Identify operational issues and take initiative to find solutions.
• Serve as a resource for staff regarding insurance, scheduling, service delivery, and clinician billing questions.
• Understand TBC policies and procedures and communicate them clearly to employees and families.
• Work cross-functionally with Clinical, HR, Admissions, Billing, and Operations teams to resolve issues and keep things moving.

• Provide Central Reach support related to scheduling, documentation, and system questions.
• Work with Microsoft Office 365, Excel, Zoho CRM, Zoho Projects, HRIS platforms, and other technology used to support center operations.
• Maintain accurate electronic asset records and coordinate equipment transfers, repairs, and other technology needs.
• Use technology and data to improve organization, efficiency, and follow-through.

• Audit session notes and timesheets for accuracy.
• Assist with billing as assigned.
• Manage center supply ordering and inventory.
• Track staff hours,…