Product Operations Specialist

Requisition Number
: PRODU
001327

• Posted :
  September 3, 2026
• Full-Time
• Hybrid

Showing 1 location

Hybrid - Flower Mound, TX
777 International Parkway
3rd Floor
Flower Mound, TX 75022, USA

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands:
Budget Blinds, The Tailored Closet, Premier Garage, Light Speed Restoration, Kitchen Tune-Up, Bath Tune-Up, Two Maids, and Bark & Mane are consistently rated at the top of their categories and supported by more than 2,400 franchise territories in the U.S., and Canada.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company.

A few of the Company’s many Accolades and Awards

You can learn more about Home Franchise Concepts on our Careers page .

The Product Operations Specialist provides day-to-day operational and coordination support for Vendor Management and Product Operations, with responsibility for executing and maintaining vendor catalog, administrative, and workflow activities

This role is responsible for maintaining vendor catalog data, supporting vendor administration activities, ensuring accurate documentation, and executing and coordinating product updates across core systems including Touchpoint (TPT) and the PIC integration platform

The ideal candidate is detail-oriented, highly organized, proactive, and resourceful, with strong critical-thinking and problem-solving skills. This individual should be comfortable independently investigating issues, managing competing priorities, and contributing to smooth vendor operations, accurate data maintenance, and improved communication and support for franchisees and internal partners.

• Update and maintain vendor product catalogs in Touchpoint (TPT) and PIC, including new product setup, pricing updates, discontinued items, and other catalog adjustments.
• Validate data accuracy and completeness, ensuring alignment across internal systems.
• Independently investigate reported catalog, pricing, configuration, and system discrepancies; gather supporting information, reproduce issues when possible, identify appropriate stakeholders, and coordinate resolution through completion.
• Perform testing and verification of catalog updates, escalating discrepancies or approval needs to the Senior Product Management Specialist.
• Own assigned catalog-related cases and support tickets in Salesforce through resolution, including investigation, stakeholder follow-up, documentation, testing/validation, communication, and closure.
• Conduct weekly catalog audits and track high-volume sales items that may require vendor follow‑up.
• Coordinate administrative aspects of vendor onboarding, including preparing communications, collecting documentation, scheduling meetings, and maintaining onboarding trackers.
• Monitor onboarding progress, updating dashboards and reporting tools as necessary.
• Coordinate operational activities for pilot and beta vendor programs, including scheduling meetings, documenting discussions, tracking action items, and managing vendor inquiries.
• Prepare follow‑up reminders and status updates for vendors and internal stakeholders.
• Maintain vendor documentation libraries and ensure all contracts, approvals, and communications are archived.
• Support Request For Approval (RFA) submissions and manage RFA support tickets in Salesforce to ensure timely approval and progression through required workflows.

• Compile weekly and monthly reports on catalog changes, open issues, vendor activity, and onboarding progress.
• Maintain dashboards, project plans, and operational trackers in partnership with the…