Franchise Support Specialist

About The Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands:
Budget Blinds, The Tailored Closet, Premier Garage, Advanta Clean, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Aussie Pet Mobile, Lightspeed Restoration and Concrete Craft are consistently rated at the top of their categories and supported by more than 2,500 franchise territories.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family‑owned, professionally managed diversified automotive company.

A few of the Company’s many accolades and awards include:

• Entrepreneur’s Franchise 500
• Entrepreneur’s Franchise 500 Best in Category
• Entrepreneur’s Franchise 500 Top Low‑Cost Franchise
• Entrepreneur’s Franchise 500 Top New & Emerging Franchises
• Entrepreneur’s Franchise 500 Top Home‑based Franchises
• Entrepreneur’s Top 100 Global Franchises

The Franchise Support Specialist plays a critical role in supporting the success of franchise owners from onboarding through grand opening and beyond. This individual works closely with the Operations Manager and Onboarding Specialist to ensure franchisees and their teams are equipped with the tools, training, and guidance needed to launch and grow successfully. This is a highly hands‑on role with a strong emphasis on new location openings, field training, and ongoing franchisee support.

The ideal candidate thrives in a fast‑paced environment, is comfortable traveling, and is passionate about developing people and driving operational excellence.

• Partner with the Operations Manager and Onboarding Specialist to support successful franchise launches.
• Serve as the primary launch lead during new location openings, ensuring readiness across training, operations, and compliance.
• Travel up to 50% to provide on‑site support during openings.
• Co‑facilitate onboarding for new franchisees and ensure readiness prior to grand opening.
• Drive structured post‑onboarding follow‑ups, tracking milestones and addressing gaps through grand opening.

• Assist in creating, refining, and maintaining training materials aligned with brand standards.
• Establish and reinforce consistent execution standards across onboarding and openings.

• Lead and facilitate Mastermind sessions to drive collaboration and accountability.
• Act as a primary point of contact for early‑stage franchisees, proactively identifying risks and escalating issues as needed.

• Own project execution in support of the Operations Manager on key initiatives.
• Support broader operational needs while delivering high‑quality service and responsiveness to franchisees.

• Bachelor’s degree preferred or equivalent experience.
• 2–4 years of experience in operations, training, franchise support, or related fields.
• Strong communication and interpersonal skills with the ability to influence and build relationships.
• Comfortable leading meetings, training sessions, and group facilitation.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Willingness to travel up to 50%.
• Experience in franchising, multi‑unit operations, or field support is a plus.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Home Franchise Concepts, we offer a highly competitive benefits package designed to support you and your family. Our offerings include medical, dental, and vision insurance, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and supplemental life insurance. Associates are also eligible for an annual discretionary bonus and can participate in our 401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent.

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