Air Logistics Operational Care Supervisor

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys and important machine parts, you are not only delivering goods but making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.

• Supervise the Operational Care center team under their direct management.
• Ensure operational excellence through high‑quality shipment/process management.
• Support the development of pricing strategies (liaise on pricing / RFQ preparation).
• Ensure close cooperation with National Airfreight Managers of the Customer Care teams and Systems & Processes teams for optimized operations.
• Actively manage interfaces and information/knowledge exchange between Kuehne+Nagel teams.
• Contribute as process owner to continuous improvements of processes and controls for lean and cost‑efficient processes.
• Optimize proceedings to ensure development of Airfreight operational KPIs to the highest levels of productivity within the organisation.
• Support Airfreight procurement and carrier relationship management.
• Ensure a high level quality of export/import services.
• Closely collaborate with Sales on strategic accounts as needed.
• Closely collaborate with Customer Service to gain specialized customer‑specific knowledge and to receive first‑hand feedback about operational execution.
• Support development of new/existing customer targets.

• 2+ years of leadership/supervisory experience within Freight Forwarding.
• 2+ years of experience in Air Logistics.
• 5+ years of Air import experience.
• 2+ years of freight forwarding industry experience.
• Project management and international experience (preferred).
• Strong knowledge of freight forwarding, airfreight operations, and import/export regulations.
• Understanding of Kuehne+Nagel products, services, and processes.
• Good market knowledge and strong carrier relationship management capability.
• Proficiency in Kuehne+Nagel systems and Microsoft Office suite.
• Demonstrated leadership with strong communication skills.
• High attention to detail and sound decision‑making ability.
• Commercially minded and performance‑driven.
• Strong planning, organising and time‑management skills.
• Flexible, able to work well under pressure, and open to change.
• Continuous improvement mindset with willingness to drive improvements.

We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $80,000 and $90,00 annually. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.

Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorised to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

Artificial Intelligence (AI) tools may be used to assist in specific process (e.g., screening applications, interview scheduling). These tools analyse information to support decision‑making, but final decisions are made by human reviewers.

Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond…