Quality Assurance Associate

Position Summary

The Quality Assurance Associate I is responsible for overseeing carrier movement of all shipments from FFF Enterprises. This includes continuously monitoring shipment movement, intervening on shipments at risk of late delivery, determining corrective actions required to reduce in transit shipment losses, evaluating delayed shipments for stability impact, supporting lost shipment investigations, and supporting the claims process.

The position requires routine interactions with Operations, Customer Service, DEA Compliance, and various other functional teams throughout the organization. Maintaining a focus on minimizing the organization’s risk for loss and maintaining product quality is of utmost importance for this position.

• Continuously monitor all shipments from the FFF distribution center using reporting tools.
• Use risk‑based decision making to intervene on delayed shipments.
• Determine corrective actions required to reduce in transit shipment losses.
• Use shipper qualification and manufacturer stability data to evaluate delayed shipments for product quality impact.
• Coordinate with the carrier to investigate lost shipments.
• Coordinate with Finance to provide required data for filing lost shipment claims.
• Assist management with tracking and trending KPIs.
• Ensure a high standard of performance and conformance to Quality Management Systems.
• Adhere specifically to all company policies and procedures, Federal and State regulations and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Represent the Company in a professional manner and appearance at all times.
• Understand and internalize the Company’s purpose; display loyalty to the Company and its values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co‑workers, internal and external customers and others by sharing ideas constructively, listening to and objectively considering ideas and suggestions, keeping commitments, keeping others informed of work progress and issues, addressing problems constructively, addressing others by name or title, and respecting diversity.
• Comply with the Injury and Illness Prevention Program policies and immediately report any injury or safety hazard.
• Ensure conduct is consistent with all Compliance Program policies when engaging on behalf of the company and immediately report any concerns or violations.
• Other duties as assigned.

• High School diploma or equivalent.
• Associate or Bachelor’s Degree in a related field preferred.

• Knowledgeable of regulatory requirements and quality principles.
• Understanding of cold chain distribution.

• Demonstrated ability to follow detailed SOPs and utilize good documentation practices.

• Experience in a regulated environment, preferably pharmaceutical.
• Experience with SAP.

• Strong organizational skills.
• Teamwork abilities.
• Excellent analytical and problem‑solving skills.
• Detail orientation and proven ability to prioritize work.
• Effective verbal and written communication skills.
• Ability to work with limited supervision and as part of a team.
• Sound decision‑making abilities.

• Able to work effectively with co‑workers, internal and external customers, sharing ideas constructively, listening, keeping commitments, informing others of progress, addressing problems constructively, addressing others respectfully, and respecting diversity.

Vision, hearing, speech, movements requiring the use of wrists, hands, and/or fingers. Must be able to view a computer screen for long periods and sit for extended periods. Ability to work required hours and days to complete essential functions. Ability to lift and maneuver items of at least 20 lbs. Ability to travel occasionally. Working condition includes normal office setting/warehouse.

Learning, thinking, concentration, and ability to work under pressure, particularly during busy times. Pay close attention to detail and work as a…