Vendor Manager

Description

About the Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands:
Budget Blinds, The Tailored Closet, Premier Garage, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Bark and Mane, and Lightspeed Restoration are consistently rated at the top of their categories and supported by more than 2,500 franchise territories.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company.

Summary

The Vendor Manager supports franchisee success through effective vendor relationship management, vendor program administration, and cross‑functional collaboration.

Serving as the primary liaison between vendors, franchisees, and internal teams, this role supports vendor performance, program compliance, and issue resolution while helping ensure franchisees receive exceptional value, service, and support.

This is a hands‑on, execution‑focused role ideal for an individual who thrives in a fast‑paced environment, enjoys building relationships, and is passionate about supporting franchisee success.

• This position has no direct reports

• Manage day‑to‑day vendor relationships and communications.
• Build and maintain vendor partnerships that drive competitive pricing, quality, service, and overall value for franchisees.
• Coordinate vendor onboarding, program implementation, and communications related to vendor programs, products, and supply chain updates.
• Coordinate and lead recurring vendor meetings, such as monthly check‑in meetings and/or quarterly business reviews, focused on performance, issues, opportunities, and alignment.
• Monitor vendor performance metrics and identify opportunities to improve service, quality, and overall program effectiveness.
• Support procurement operations by maintaining established processes, systems, documentation, and vendor records to ensure operational consistency and data accuracy.
• Administer vendor programs, including pricing updates, rebates, incentives, promotions, and related documentation, ensuring timely communication and execution across the network.
• Maintain vendor agreements, compliance records, and accurate vendor product, pricing, and program information across company systems.
• Prepare and analyze vendor sales performance reports, identifying trends, risks, opportunities, and forecasting insights to support vendor program performance and continuous improvement.

• Maintain product, vendor, and program resources that support franchisee sales and operational success.
• Support the development and maintenance of vendor resources that enhance franchisee product knowledge and compliance with brand standards.
• Communicate and support the rollout of vendor‑related initiatives, product launches, and program updates across the franchise network.
• Partner with internal teams to ensure vendor programs, resources, and communications are executed effectively.
• Stay informed on industry trends and vendor developments and share relevant insights with internal stakeholders.
• Serve as a key resource for franchisees regarding vendor‑related concerns and operational matters.
• Coordinate with vendors and internal stakeholders to resolve service issues, order discrepancies, shipment delays, pricing concerns, warranty claims, and other vendor‑related challenges.
• Advocate for franchisees while maintaining productive vendor relationships.
• Identify recurring issues and recommend opportunities to improve vendor performance and franchisee satisfaction.
• Coordinate and oversee vendor participation in conventions, expos, webinars, regional meetings, and other franchise events.
• Present procurement and vendor management strategies, initiatives, and performance updates during annual convention general sessions.

• Travel nationally as needed to attend vendor meetings, conventions, and training events.
• Perform other duties and responsibilities as assigned.

• Excellent verbal and written communication skills.
• Strong interpersonal,…