Member Service Representative- Evenings and Weekends

job details

• location 2021 cross timbers rd, flower mound, tx, 75028, united states
• base pay $14.5 / hour
• job category part time
• employee type regular part time
• manage others no

the schedule for this position is monday-thursday 5pm-9pm, friday 5pm-8pm, saturday 6:45am-4pm, sunday 1pm-5pm. Please do not apply if you are not available to work during these times.

we are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the y, strengthening community is our cause. If you think you have what it takes, apply today!

• promote and sell memberships and services
• give quality tours to potential new members according to their goals and interests
• scan member cards and greet by name
• build relationships and retain members
• answer member questions in a prompt, professional, and friendly manner
• attend paid trainings and meetings and learn new skills
• work with a team to make a lasting difference in your community
• light cleaning tasks: wash/fold towels, make coffee, stock cups and creamer, and make members feel valued and appreciated
• be knowledgeable about program offerings and proactively look up accurate information online or through internal systems when needed
• multitask in a fast‑paced environment while managing front desk responsibilities
• participate in paid trainings and team meetings
• perform light cleaning duties and help with hospitality tasks (making coffee, folding towels, stocking supplies)
• support your team to create a positive and engaging environment
• schedule will be approximately 10 to 29 hours per week depending on branch needs

• positive outlook and experiences
• friendly and team oriented
• adaptable to changing situations
• ability to manage multiple priorities
• must be able to stand for long periods of time professional customer service and communication skills
• responsible for quality and accuracy
• ability to learn new programs quickly
• proficient with microsoft suite and web navigation
• creative and innovative
• high school diploma or ged
• bilingual helpful, but not required

• eeo: the ymca provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status
• risk management: risk management and child abuse prevention is the responsibility of all staff and volunteers