Member Service Representative- Evenings and Weekends

• location 2021 cross timbers rd,flower mound, tx, 75028,united states
• base pay $14.50 / hour
• job category part time
• employee type regular part time
• manage others no

the schedule for this position is monday-thursday 5pm-9pm, friday 5pm-8pm, saturday 6:45am-4pm, sunday 1pm-5pm. Please do not apply if you are not available to work during these times.

we are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the y, strengthening community is our cause. If you think you have what it takes, apply today!

• promote and sell memberships and services
• learn to give quality tours according to the goals and interests of our members
• scan member cards and greet by name
• build relationships and retain members
• answer member questions in a prompt, professional, and friendly manner
• attend paid trainings and meetings and learn new skills
• work with a team to make a lasting difference in your community
• light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
• schedule will be approximately 10 to 29 hours per week depending on the needs of the branch

• provide positive outlook and experiences
• friendly and team oriented
• adaptable to changing situations
• ability to manage multiple priorities
• must be able to stand for long periods of time
• professional customer service and communication skills
• responsible for quality and accuracy
• ability to learn new programs quickly
• proficient with microsoft suite and web navigation
• creative and innovative
• high school diploma or ged
• bilingual helpful, but not required

your responsibilities will include:

• give quality tours to potential new members
• promoting and selling memberships as well as other ymca programs (e.g., swim lessons, youth sports, personal training, etc.)
• being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
• giving quality tours tailored to the interests of prospective members
• greeting members by name and scanning members in
• building relationships and helping retain members
• providing prompt, friendly, and professional service
• multitasking in a fast-paced environment while managing front desk responsibilities
• participating in paid trainings and team meetings
• performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
• supporting your team to create a positive and engaging environment

what we’re looking for:

• a positive attitude and team spirit
• strong communication and professional customer service skills
• ability to multitask, prioritize, and stay organized
• proactive approach to learning new information and using online/internal resources
• comfortable with standing for extended periods
• proficiency with microsoft office and basic web navigation
• bilingual a plus, but not required
• high school diploma or ged required

• eeo the ymca provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status
• risk management risk management and child abuse prevention is the responsibility of all staff and volunteers