Customer Service Representative (Dedicated
Job in
Flower Mound, Denton County, Texas, 75027, USA
Listed on 2026-08-14
Listing for:
Koch Companies
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Job Summary
The Customer Service Representative (Dedicated) is responsible for updating active shipment information in the dispatch system, communicating load status to customers and internal teams, and resolving shipment issues. This role supports operational efficiency by maintaining accurate load tracking, providing timely updates, and ensuring high-quality customer service at a dedicated customer location.
Essential Job Functions- Keep the daily yard check updated throughout the day using Excel
- Coordinate yard moves with Cummins personnel
- Accurately process and update load status in the TMW dispatch system
- Manage incoming customer orders and input them into the system
- Communicate transportation information clearly using correct industry terminology
- Interpret and act on carrier tracing reports
- Update customers regularly on ETA status and any shipment issues
- Email internal teams regarding tracing or load discrepancies using Microsoft Outlook
- Identify and escape potential issues to sales representatives and management
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