Network and Systems Administrator

Job Responsibilities

Provides advanced technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of the Town’s MIS environment. Also maintains and supports the Town’s WAN/LAN and telecommunication systems.

Ensures that approved MIS policies, standards, and procedures are followed.

• Provides Information Systems support for networked computer systems, computerized telephone systems.
• Installs, modifies, and makes repairs to PC hardware and software systems.
• Maintains, repairs, and upgrades the Town’s Wide Area Network (WAN) and Local Area Network (LAN) systems.
• Implements new networking tools to expand or improve the Town’s LAN and WAN.
• Maintains and troubleshoots Town facility telephone systems (PBX).
• Performs special assignment, research, or other related duties and tasks as requested, required, or instructed.
• Assists Network Technicians in troubleshooting of complex systems and software.
• Trains Network Technicians on Town applications and systems.
• Must be willing to be on-call for emergency situations.
• Adheres to departmental, personnel, and safety policies and procedures.
• Informs MIS Manager of all work activities.
• Performs other assigned duties.

• A High School Diploma or General Equivalency Diploma (GED) is required.
• Must have a valid Texas driver's license and driving record must be in compliance with Town policy.
• Four (4) or more years of computer hardware and software operation and application work experience is required; as well as one (1) year of network exposure.
• Must have experience with Exchange Server, Active Directory, Microsoft Windows XP and 7, Windows Server, and Microsoft Office.

The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to read, write, talk, see, and hear.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• An Associate's or Bachelor's Degree in Computer Science, Technology, or related field is preferred.
• Experience with backup systems and MS SQL Server is preferred.

• Must have a general working knowledge of personal computer operations and applications, payroll administration.
• Microsoft Windows, Microsoft Word, Microsoft PowerPoint, Microsoft Access and Microsoft Excel.
• Must have working knowledge of SQL, Oracle, and other database systems. Requires a basis working knowledge of network structure and operations, including but not limited to client-server applications, routers, switches, and network protocols.
• Telecommunications knowledge is a plus.
• Excellent English usage, spelling, grammar, punctuation skills are required.
• Must be able to work well under pressure and stress; meet deadlines; plan, organize and prioritize multiple work assignments; follow oral and written directives; and work effectively and efficiently with the general public and co-workers and maintain a pleasant personality at all times.
• Must operate various office equipment, with good hand to eye coordination for data entry and exercise good judgment to make sound decisions.