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Technical Support Specialist — Wireless & Networking
Job in
Flower Mound, Denton County, Texas, 75027, USA
Listed on 2026-08-09
Listing for:
Genie
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Genie is seeking a customer support specialist to assist with product troubleshooting via phone or chat. You will re-route inquiries, educate customers on cost-effective use, and identify improvements from feedback.
You will handle installation, maintenance, and compatibility issues, de-escalate irate customers, and document recurring problems for product quality programs. The role requires strong communication skills, a passion for customer success, and the ability to work independently or in a
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